Serena Ljumani

Customer Success Analyst

About Serena:

Serena Ljumani is a Customer Success Analyst at Linkage, where she partners with clients and Customer Success to create an outstanding client experience from start to finish. She enjoys collaborating with clients to discover an ideal implementation strategy for long-term success. She has experience in technical project management with focus in software acquisition and implementation.  

Background & Experience:

Before joining Linkage, Serena was a Process Improvement Analyst at DFCU Financial. She was responsible for driving internal process improvements and curating the internal end-user experience through strategic coordination and internal stakeholder management.   

Education & Training:

Serena has a bachelor’s degree in English from Wayne State University in Detroit, MI. She is bilingual in English and Albanian.

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