Customer Success Team Lead – Analysts
Caterina Bouras is a Customer Success Team Lead at Linkage, where she is responsible for supporting the management of large-scale strategic accounts. She has nearly 20 years of experience in client services, with a focus on effectively promoting client success and client stewardship through dedicated relationship management.
Background & Experience:
Caterina’s area of expertise includes proactively identifying key operational issues, then developing and implementing effective solutions that improve outcomes. With a history in the oversight and management of critical business projects across multiple industries, Caterina has consistently provided detailed guidance to facilitation on how to deliver on client expectations.
Prior to Linkage, Caterina was the Director of New Business at Leisman Insurance Agency, Inc. During her time there, she spearheaded the development of quality assurance processes for life insurance applications, leading to significant improvements.
Education & Training:
Caterina has a bachelor of science in criminal justice from Salem State University.
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