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Charlene Li on how to feel in command when you are no longer in control (video)

The long held concept of command-and-control leadership is being tested as organizations are experiencing the largest technological and sociological shift of our generation. Talk with your customers. Listen to your employees. These are long-time, well-tested truisms of business. But ask organizations to engage with people on Facebook or Twitter and a look of sheer terror crosses their faces.

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