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The Action is in the Interaction by Doug Conant and Mette Norgaard
For Doug Conant and Mette Norgaard, co-authors of New York Times bestseller TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments, the action is in the interaction. It is less about the big issues and more about the hundreds, even thousands, of interactive moments in time that offer you a chance to make a powerful leadership connection.
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