Best Practices in Organization Development and Change

Published by Jossey-Bass
Edited by Louis Carter, David Giber, and Marshall Goldsmith

Linkage, Inc.'s Best Practices in Organization Development and Change Handbook has been updated to include a NEW CD Rom. The revised title Best Practices in Organization Development and Change is a collaborative work that includes 17 OD/HRD systems from the world's foremost organizations including Boeing, Westinghouse, Dow Corning, Xerox, Johnson & Johnson, Sun Microsystems, ServiceMaster, Nortel Networks, Kraft Foods, and Media One.

The handbook covers five of the hottest management topics today: organization development & change, leadership development, recruitment & retention, performance management, and coaching & mentoring. OD/HRD case studies include models, tools, assessments, training, and a full breakdown of the change process. The book includes contributions from top organization and human resources development experts.

What You'll Find Inside:

• Case Studies: Learn how 17 world-class organizations achieved their change objectives including how Westinghouse created a safety culture that has become the world-wide standard for safety practices and how Dow Corning implemented an award winning coaching and mentoring system.
• Models: Benchmark against Sun Microsystem's 22 behavioral competencies, SmithKline Beecham's use of the Burke-Litwin Model of Organizational Performance and Change, Case Corporation's 15 leadership competencies, Dow Corning's Three-Circle Profile, Media One's 360 degree feedback tool, Boeing's 19 executive competencies and more!
• Tools: Learn how to implement cutting edge tools including Kraft Food's organizational assessment tool, Xerox's CSS Empowerment Survey, Cellular One's employee satisfaction survey, and Nortel's change capability evaluation.
• Training: Choose among 17 "best-in-class" training and organization interventions including Boeing's action learning program, Johnson & Johnson's Executive Conference, Xerox's work group empowerment initiative, Dow Corning's career fitness and coaching workshops, Kraft Food's high performance work systems training, and ServiceMaster's service culture transformation initiative.
• Research: Apply trends and findings from this book to build a business case for change within your organization. Learn about the top critical success factors for designing and delivering an OD/HRD initiative, the most popular evaluation methods, the budgets required, and more!