Powerful Conversations:
How High-Impact Leaders Communicate

Published by McGraw-Hill
Written by Phil Harkins

Powerful Conversations: How High Impact Leaders Communicate is a one-of-a-kind blueprint for success that combines Phil Harkins' research findings with his own years of experience as a sought-after consultant to top executives in major corporations—industry leaders like Kraft Foods, Xerox, Ralston Purina and Prudential Real Estate and Relocation that are using this new technology with great results.

With Powerful Conversations you can maximize your impact. Specific guidelines show you how to personalize Harkins' carefully developed program to your own unique style and situation. Examples of Powerful Conversation techniques in action, case histories from Fortune 500 companies, models and self-tests help you analyze your own conversational style and master Powerful Conversations.

This book will help you discover:

• How to plan, conduct and measure Powerful Conversations
• How to use the Tower of Power as a tool in coaching
• The four Cs of trust: clarity, caring, consistency and commitment
• Five strategies to satisfy-and keep-your best employees
• Tools to turn the company grapevine from a poisonous plant into a pathway for learning
• How to determine your leadership competencies through the
• Leadership Assessment Instrument
• The best ways to target Passionate Champions to drive an Agenda for Change

“Phil Harkins has it exactly right. To be a leader is to communicate powerfully—as he does in this thoughtful book.”
—Robert R. Reich, Professor of Social and Economic Policy, Brandeis University

“Powerful Conversations has made a real difference in the effectiveness of the Operations Senior Leadership Team. We are delivering unprecedented results thanks to the clearer communication and improved working relationships.”
—Larry Gundrum, Senior Vice President, Kraft Foods

“Powerful Conversations is a thoroughly terrific book combining vivid stories, acute insights, and penetrating observations into an original and compelling look at the ways in which successful leaders communicate with their followers. It should be widely read for lessons, prescriptions, and sheer pleasure.”
—Doris Kearns Goodwin, Historian and Biographer

“In a fast forward world, candor and clarity are prerequisites for success. Powerful Conversations is a must-read book for leading into the 21st century.”
—Steve Ozonian, Chairman and CEO , Prudential Real Estate and Relocation Services