As a leader, you need to break through organizational barriers in order to achieve critical goals. Knowledge workers do not operate in a vacuum -- they have to work cross-functionally to create customer-focused solutions. Competence in managing the intangibles -- the explicit as well as unspoken boundaries -- is needed to perform at a high level. Finding common ground and reaching true agreements with people from other areas of the business that have other competing priorities requires that you communicate fully and effectively, negotiate when necessary, and manage conflict. Through this program, increase your sensitivity to the cross-business systems and interpersonal issues that impact your ability to get things accomplished.
The use of this seal is not an endorsement by HR certification Institute of the quality of the program. It means that this program has met HR Certification Institute's criteria to be pre-approved for recertification credit.
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