Communication excellence is a critical component of effective leadership. As a manager, you engage in multiple conversations each day. The managers that ultimately succeed are the ones who find a way to build commitment and drive performance through those conversations. Phil Harkins, author of Powerful Conversations and Click! will help managers build awareness about their own communication style, abilities, and strategy.
Participants in this program will learn:
- How to build commitment to action in meetings
- Communication techniques to deal with difficult people
- How to gear your conversations toward mutual wants and needs, action steps, and commitments
- How to avoid “The Swamp” and other common pitfalls
- How to listen for impact and understand body language and non-verbal communication
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Phil Harkins, CEO of Linkage, Inc., is a noted authority on leadership, communication, and organizational development. Phil’s consulting and executive coaching focuses on leaders and leadership teams. He has helped hundreds of organizations advance and leverage their business and people. His clients include senior executives and teams at Fortune 500 companies worldwide, as well as government agencies, hospitals, small businesses, and non-profits. His most recent books, Powerful Conversations: How High Impact Managers Communicate and Click! Communicating with Magic at Work and in Life have helped thousands of managers become more effective communicators.