“A good problem-finder recognizes that small problems often do not occur due to the negligence or misconduct of an individual. Instead, small errors frequently serve as indicators of broader systemic issues in the organization."
-- Michael Roberto
Do you want to find and prevent problems before they happen? Are you tired of “fighting fires”? Your most dangerous problems are the ones you don't even know about.
Start “detecting smoke” — so you can fix your company’s problems before they erupt into crisis! Michael will help you hunt down those hidden, festering issues: the ones that could destroy your organization if you don’t discover them soon. Michael A. Roberto teaches the skill sets you need to become a world-class “problem hunter.” Roberto shows leaders how to get past dangerous information “filtering”, and watch how people behave, not just what they say. You can learn to pick meaningful patterns out of raw data and encourage smarter risk-taking and “useful failures.” Roberto first identifies the diverse, sometimes surprising reasons why problems typically fester in the shadows, ignored and unaddressed. You’ll discover how to become a business “anthropologist,” observing how your employees, customers, and suppliers actually behave, not just how they’re “supposed” to behave. Last learn how and when to circumvent your gatekeepers to see crucial raw data...how to “connect the dots” among issues that seem unrelated, but are really signs of a deeper pattern.
Participants in this program will learn:
· How to hunt down the potential disasters that lie hidden below the radar of most management planning and strategic decision-making
· The structural and interpersonal factors that prevent early detection of hidden problems
· Some skills and techniques for making sure that you recognize them anyway
· How to build a culture that enables your team to act on what you've learned
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Michael Roberto is a preeminent authority on strategic decision-making, senior management teams, and neutralizing hidden threats to your organization. Professor Roberto has studied how interpersonal dynamics cause catastrophic organizational failures (such as the Columbia Space Shuttle accident and the 1996 Mount Everest tragedy) and how to structure decision-making processes for success. He helps senior executives build the consensus that successful implementation of a strategy requires and uncover potential disasters before they destroy your strategy. His newest book, Know What You Don't Know, helps business leaders find and prevent problems before they happen, with practical techniques for recognizing hidden signs of trouble and for defusing the potential threat. In his previous book, Why Great Leaders Don’t Take Yes for an Answer: Managing for Conflict and Consensus, (chosen by The Globe and Mail as one of the top ten business books of 2005), Professor Roberto shows how to manage the interpersonal dimensions of decision making, the social, political and emotional aspects that so often determine success. Michael Roberto is the Trustee Professor of Management at Bryant University. He served for six years on the faculty at Harvard Business School and has been a Visiting Associate Professor of Management at New York University’s Stern School of Business.
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