“Anyone, anywhere, can expand their influence and improve their results - one TouchPoint at a time.”
--- Doug Conant
Leadership is tough – especially given meetings, endless emails, and chance encounters in the hallway. Most people feel that these inevitable demands are keeping them from doing their “real work.” CEO Douglas R. Conant argues that they are overlooked opportunities for every one of us to expand our influence and deliver measurably better results. Using stories from his career including running Campbell Soup Company, he shows how a leader’s impact is built through hundreds, even thousands, of interactive moments in time or “touchpoints.” Doug will show you how to create a culture of performance, engagement and contribution, where people feel valued and value the agenda, achieved one "touchpoint" at a time. The good news is that anyone, at any level and in any industry, can attain greater “touchpoint mastery.”
During this program you will learn:
• How each of us is tested every moment, every day
• That one of your greatest investments is constant attention to your mental model, emotional maturity, and bias for action
• How to transform otherwise ordinary interactions into powerful leadership moments—one “touchpoint” at a time
Appointed President and CEO of Campbell Soup Company in 2001, Douglas R. Conant was the 11th leader in the iconic company’s 140-year history. Under his leadership, Campbell reversed a precipitous decline in market value and employee engagement — with many recognitions since, including the prestigious 2010 Catalyst Award. Under Doug Conant's leadership, Campbell Soup Company delivered cumulative total shareholder returns in the top tier of the global food industry and achieved world-class employee engagement levels. As a result, the company made substantial progress toward achieving its mission of building the world's most extraordinary food company. A key driver is Campbell’s success model: Winning in the workplace, winning in the marketplace, winning in the community, and doing it all with integrity. Douglas Conant’s latest book, a New York Times bestseller with co-author Mette Norgaard, is TouchPoints: Creating Powerful Leadership Connections in the Smallest of Moments. Douglas Conant joined Campbell with 25 years of extensive food industry experience at three of the world's leading food companies: General Mills, Kraft and Nabisco. He began his career in 1976, handling marketing for General Mills. After 10 years, he moved to Kraft, where he held top management positions in marketing and strategy. Prior to his arrival at Campbell Soup Company, Doug Conant served as President of the $3.5 billion Nabisco Foods Company, leading the organization to five consecutive years of double-digit earnings growth.
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