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MARCUS J. MARCERO,
Linkage's Central Region RVP, is a Senior Consultant with significant practical
experience in helping client organizations achieve results through improved
processes, systems, and performance--while managing change in a turbulent
environment.
Marcus has also worked extensively in the areas of change management and
quality management systems. Marcus has over fifteen years of experience as
Statistical Consultant and Organizational Design and Development Professional.
Prior to joining Linkage, Marcus was Director of Organizational Development
Services for Ameritech and Southwest Bell Telephone. Marcus helped lead the
transformation of Ameritech Publishing's human resources department from a
traditional, functionally aligned organization to a successful Human Resource
Business Partner model. As an Internal Consultant, Marcus led a variety of
large-scale change efforts and several company-wide re-organizations. It was in
this capacity that he led the team which successfully integrated PAC Bell,
Southwest Bell and Ameritech's Yellow Pages division Human Resource departments
into a single entity. Before joining Ameritech Marcus worked as an independent
Statistical Consultant for a variety of Fortune 500 companies including
Ameritech, IBM, John Deere and Proctor & Gamble. He has managed numerous
large-scale research projects including international employee opinion surveys,
selection test design and validation, customer loyalty and market opinion
research studies.
Marcus has a Masters degree in Industrial Psychology and completed all but a
dissertation towards his Ph.D. Marcus has distinguished himself as a Researcher
and Statistician while a part-time professor at Wayne State University.
For more information on this consultant or Linkage’s consulting
services, please contact consulting@linkageinc.com
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Co-author Phil Harkins speaks about RE/MAX