The best coaching occurs within context. That's why we work with individual leaders to drive personal behavioral change against the backdrop of the business strategy and the larger team. In fact, we often coach the entire executive team.

In coaching individuals and teams, our coaches:

• Employ proven Linkage assessment tools (e.g., the Leadership Assessment InstrumentT) for insight and perspective
• Use clear measurements to track behavioral change and its impact on performance
• Provide tools and techniques so that coaching happens "on the playing field"
• Respect confidentiality while also connecting back to the key people around the coachee
• Impart wisdom but insist upon action

"With Linkage, it's not just about a theory of leadership-it's also about aligning leaders to the business strategy. That's why we've used Linkage, working at the senior executive level of the organization, to help us deliver in several key areas of our talent management strategy."

-Katherine Andreasen,
senior vice president of organizational development and learning
Cendant Corporation