Romi Malhotra
Expertise
Romi is a seasoned professional having successfully managed and grown multiple companies in India. He is best known as one of the pioneers and leaders of the BPO industry in India.
Till July ‘07, he was the Managing Director of Dell International Services India. In this role, he was responsible for all aspects of running of the company and charting Dell’s progress in implementing its services strategy from India. He grew the company to over 15000 employees making it one of the largest captive BPO/KPO operations in the country. In addition he managed outsourced vendors with another 6000 odd people dedicated to Dell processes.
Prior to joining Dell, Romi was the CEO & Managing Director of SCOPE International, a wholly owned subsidiary of Standard Chartered Bank, UK. He was responsible for setting up the company as the global back office for the bank. Scope International managed a wide variety of banking and support process for the bank globally out of Scope International in Chennai, India and KL, Malaysia.
Before setting up Scope, he was the CEO of the GE Capital BPO/KPO business in India. He was part of the startup team that created what is now listed as Genpact (formerly GE Capital International Services) before creating another business in the KPO space GE Capital Integrated Business Solutions as its CEO.
Romi has worked with corporates for over twenty five years in industries ranging from manufacturing, software, hardware, consulting and system integration. He spent the last over 12 years in the BPO space managing all aspects of the business.
He was the convener for the IT / BPO Panel of CII’s Tamil Nadu forum and was the first Chairman of the NASSCOM chapter in Tamil Nadu. He has been called the “Whiz kid of the BPO industry” by the media and is extensively quoted in the BPO/KPO industry. He is also one of the very few professionals from India to be interviewed by McKinsey Quarterly. He has been extensively covered in press and media including the FT London, TV (Boss’s Day Out, Big Fight, Ek Mulakat, etc). He speaks on Leadership and Success with specific reference to succeeding in India.