Marcus Marcero
MARCUS MARCERO is vice president with Linkage, with significant practical experience in helping client organizations achieve results through improved processes, systems, and performance while managing change in a turbulent environment. He has also worked extensively in the areas of change management and quality management systems. Marcus has over 15 years of experience as Statistical Consultant and Organizational Design and Development Professional.
Prior to joining Linkage, Marcus was Director of Organizational Development Services for Ameritech and Southwest Bell Telephone. Marcus helped lead the transformation of Ameritech Publishing's human resources department from a traditional, functionally aligned organization to a successful Human Resource Business Partner model. As an Internal Consultant, Marcus led a variety of large-scale change efforts and several company-wide reorganizations. It was in this capacity that he led the team that successfully integrated PAC Bell, Southwest Bell, and Ameritech's Yellow Pages division Human Resource departments into a single entity. Before joining Ameritech, Marcus worked as an independent Statistical Consultant for a variety of Fortune 500 companies including Ameritech, IBM, John Deere, and Procter & Gamble. He has managed numerous large-scale research projects including international employee opinion surveys, selection test design and validation, customer loyalty, and market opinion research studies. Marcus has a Masters degree in Industrial Psychology and completed all but a dissertation towards his Ph.D. Marcus has distinguished himself as a Researcher and Statistician while a part-time professor at Wayne State University.
Marcus Marcero has helped companies such as Harley Davidson Motorcycle Company, Cummins Engine, and Pfizer Pharmaceuticals implement large-scale change programs resulting from implementation of a new Quality Management System, Reorganization, M&A activities respectively.
Marcus also has extensive experience in designing and implementing Leadership Development Programs for companies including Ameritech, Cooper Tire and Rubber, and Temple Inland.
Other clients include: Honda Motor Company, Kraft Foods, Kellogg Foundation, and Progressive Insurance.