Our Change & Transition Team
Jennifer McCollum is CEO of Linkage, where she oversees the strategic direction and global operations of the Burlington, MA-based company. She has 20 years of experience building and leading businesses in the leadership space, with a focus on leadership development, assessment and analytics. Her area of expertise includes bringing analytic rigor to critical talent decisions by linking leadership behavior to corporate performance outcomes. The products she and her teams have built help global organizations across industries make the right bets on their current and future leaders at critical decision points: at time of hire, and when identifying high potentials, developing leaders and planning for succession.
Prior to Linkage, Ms. McCollum spent the last decade growing businesses within Corporate Executive Board (CEB), now Gartner. In her time there, she led product management within the leadership division, driving innovative solutions that helped organizations select, develop and place leaders at all levels. She also ran CEB’s Leadership Academies business, which developed more than 30,000 professionals in 2,100 companies and 50 countries and grew revenue at a 97 percent combined annual growth rate across five years.
Previously, Ms. McCollum served as CEO of IntraVision, a leadership consultancy she founded and successfully grew over the course of eight years while working across industries with public companies, start-ups, associations and non-profits. Her passion is creating vision, executing strategy and managing cohesive teams toward aspirational goals.
Ms. McCollum has a master’s degree in communications from the University of Stirling in Stirling, Scotland and an undergraduate degree from Wake Forest University in psychology and communications.
Senior Vice President of Consulting
Jillian Ihsanullah, PhD, is Senior Vice President of Consulting at Linkage. She specializes in working with organizations to build values, people systems, and leadership experiences that accelerate the development and commitment of women, while enlarging talent pipelines.
Jillian has designed and facilitated a wide range of leadership development programs, including classroom experiences, action-learning teams, executive coaching, and executive retreats. Most recently, she integrated her passion for leadership with her expertise in measurement as the architect of Linkage’s Return on Leadership Development system, a unique offering designed to measure the bottom-line impact of leadership development efforts. Her clients include Aldo Shoes, American Airlines, GE Capital, General Motors, John Deere, Lockheed Martin, Mattel, McDonald’s Corporation, Morgan Stanley, Toyota, and The United Nations, to name a few.
Prior to joining Linkage, Jillian earned recognition for excellence in teaching undergraduate psychology courses at Purdue University. She previously worked at the Indianapolis think tank, Hudson Institute; cofounded Thought Labs, a social media consulting company; and ran Decisions That Matter, her own executive consulting and coaching business.
She holds a BA in psychology from Connecticut College and an MS and PhD in industrial/organizational psychology from Purdue University, where her research focused on measurement, decision making, and leadership styles.
Director of Operations & Principal Consultant
Shannon Bayer, JD, is the Director of Operations and a Principal Consultant at Linkage. In this role, she helps organizations to drive business results through improved team effectiveness, effective negotiation, coaching, and innovation.
Shannon specializes in designing, facilitating, and implementing innovation, change leadership, and leadership professional development programs and has led strategic initiatives across a variety of industries, ranging from government to financial services, healthcare, insurance, and consumer products and goods. Notably, she designed and successfully launched Creating an Innovation-Capable Organization in partnership with Linkage partner and innovation expert Stephen Shapiro.
Prior to joining Linkage, Shannon was a Scientific Recruiter for Kforce and Dana-Farber Cancer Institute. At Dana-Farber, she coordinated the training and career development of Dana-Farber’s postdoctoral researchers while attending law school at night. She started her own law practice and successfully grew her business using alternative and innovative methods in a challenging economic environment.
Shannon holds a BS in animal science from the University of Vermont and a JD in international law from Suffolk University.
Devon Brown, PhD, is a Principal Consultant at Linkage. He has more than 25 years of experience in coaching; designing, and facilitating leadership development programs; and consulting around strategy and organizational design. Devon’s passion lies in developing individual leaders and working with teams and organizations to solve complex problems.
Devon’s success as a coach and an organization development consultant lies in his ability to listen to the client and ask critical questions. He approaches his work, supporting teams and organizations’ efforts to achieve bottom-line results, from a systems perspective. When Devon works with teams or entire organizations, he begins by looking at how organizational systems interact and influence each other, and how these systems create and contribute to specific issues and strengths of the organization. This approach allows Devon to better understand complex organizational issues, as well as better able to discern root causes of organizational challenges and to develop planned, long-term strategies for those challenges.
Devon has worked in a wide variety of industries, with extensive focus in health care, financial services, energy, and agriculture.
Prior to joining Linkage, Devon was the VP of Leadership Development for eight years at FCC Services—a consulting firm focusing on providing leadership development, talent selection, risk management, insurance management, and claims administration services to a variety of clients in the agricultural sector. In this role, Devon was responsible for managing the leadership development practice area, including executive coaching and leadership development program design, and consulting with clients on strategy development and implementation, organizational design, and strategic talent management.
Devon worked as a faculty member, conducted research, and taught communication and leadership development courses at the University of Denver, Daniels College of Business; the University of Waikato, New Zealand; and the University of Colorado at Boulder. Devon was also the President and Founder of a training and development firm, Bridging the Gap Consulting.
Devon holds a PhD and an MA in Organizational Communication from the University of Colorado and a BA in Conflict Studies from Earlham College. Devon lives in Boulder, Colorado, with his wife, Amanda, and their two children. When not working, Devon can be found with his family travelling, and often in the mountains, skiing, hiking, climbing, and mountain biking, and at the ocean learning to surf.
Briana Goldman is a Senior Consultant at Linkage. She is passionate about driving a collaborative approach to consulting, working with her clients to co-create shared understanding and generate solutions in Organization Development. She is a key innovator, contributor, and strategist to Linkage’s change management and advancing women and inclusion practices.
Briana is a skilled consultant, facilitator, and coach. She is particularly proud of her work partnering with the Institute of International Education, where she has been central to redesigning the organization to build on its exceptional client service and program management to increase reliability, consulting capability and reach. She created an innovative design for Avanade’s Leadership Program for Women to drive culture change at all levels of the organization. In addition, Briana is leading the development of Linkage’s work on sponsorship; she believes that the greatest opportunity organizations have to promote women and minorities is through an organization-wide commitment to driving executive sponsorship.
Prior to joining Linkage, Briana pursued a mission-driven career path in the world of Jewish non-profits. She led a team of warm-hearted development professionals as the Associate Director of Advancement at Brandeis Hillel Day School. In her role as a Leadership Development Associate at the Jewish Community Federation in San Francisco, she partnered with the board to support an organization restructure and evolve leadership development efforts.
Briana has a master’s degree in Industrial/Organizational Psychology and Counseling from Golden Gate University, and a bachelor’s degree in Political Science from California State University, Chico. When you meet Briana, ask her what she’s reading at the moment, or where she took her last hike.