Jennifer McCollum is CEO of Linkage, where she oversees the strategic direction and global operations of the Burlington, MA-based company. She has 20 years of experience building and leading businesses in the leadership space, with a focus on leadership development, assessment and analytics. Her area of expertise includes bringing analytic rigor to critical talent decisions by linking leadership behavior to corporate performance outcomes. The products she and her teams have built help global organizations across industries make the right bets on their current and future leaders at critical decision points: at time of hire, and when identifying high potentials, developing leaders and planning for succession.
Prior to Linkage, Ms. McCollum spent the last decade growing businesses within Corporate Executive Board (CEB), now Gartner. In her time there, she led product management within the leadership division, driving innovative solutions that helped organizations select, develop and place leaders at all levels. She also ran CEB’s Leadership Academies business, which developed more than 30,000 professionals in 2,100 companies and 50 countries and grew revenue at a 97 percent combined annual growth rate across five years.
Previously, Ms. McCollum served as CEO of IntraVision, a leadership consultancy she founded and successfully grew over the course of eight years while working across industries with public companies, start-ups, associations and non-profits. Her passion is creating vision, executing strategy and managing cohesive teams toward aspirational goals.
Ms. McCollum has a master’s degree in communications from the University of Stirling in Stirling, Scotland and an undergraduate degree from Wake Forest University in psychology and communications.
Susan MacKenty Brady
Executive Vice President of Commercial Strategy
Susan MacKenty Brady is the Executive Vice President of Commercial Strategy at Linkage. Susan is responsible for overseeing the team that ensures clients as well as the broader marketplace knows how Linkage can help solve their most pressing leadership problems.
Susan is an expert speaker, coach, and facilitator, and has extensive experience in building executives and leaders across all levels. She is well known for her success designing and implementing targeted leadership initiatives focused on advancing women leaders. Susan led Linkage’s research around what women can do differently to help their own journey of advancement, culminating in the research brief and corresponding video 7 Leadership Hurdles Women Face in the Workplace.
Prior to joining Linkage, she became a sought-after professional development coach for male and female executives alike, thanks to her pragmatic and direct manner. Her coaching philosophy rests on the premise that behavior change comes from understanding the specific behaviors that may be preventing leaders from operating at their highest level of performance and then focusing on these behaviors in a deep and practical way. She also served as the CEO of the Relational Life Institute, an educational services organization, and held leadership positions with two spin-offs of the Harvard Negotiation Project.
Susan earned her BA while on a theater scholarship at Marietta College and holds a master’s in educational leadership and applied behavioral sciences from Ohio University. Susan is also a contributing author of the book Enlightened Power: How Women Are Transforming the Path to Leadership. She published The 30-Second Guide to Coaching Your Inner Critic and co-authored "Coaching Your Inner Critic" on Forbes.com.
Her latest book: Mastering Your Inner Critic and 7 Other High Hurdles to Advancement: How the Best Women Leaders Practice Self-Awareness to Change What Really Matters is due out fall, 2018.
Senior Vice President of Consulting
Jillian Ihsanullah, PhD, is Senior Vice President of Consulting at Linkage. She specializes in working with organizations to build values, people systems, and leadership experiences that accelerate the development and commitment of women, while enlarging talent pipelines.
Jillian has designed and facilitated a wide range of leadership development programs, including classroom experiences, action-learning teams, executive coaching, and executive retreats. Most recently, she integrated her passion for leadership with her expertise in measurement as the architect of Linkage’s Return on Leadership Development system, a unique offering designed to measure the bottom-line impact of leadership development efforts. Her clients include Aldo Shoes, American Airlines, GE Capital, General Motors, John Deere, Lockheed Martin, Mattel, McDonald’s Corporation, Morgan Stanley, Toyota, and The United Nations, to name a few.
Prior to joining Linkage, Jillian earned recognition for excellence in teaching undergraduate psychology courses at Purdue University. She previously worked at the Indianapolis think tank, Hudson Institute; cofounded Thought Labs, a social media consulting company; and ran Decisions That Matter, her own executive consulting and coaching business.
She holds a BA in psychology from Connecticut College and an MS and PhD in industrial/organizational psychology from Purdue University, where her research focused on measurement, decision making, and leadership styles.
Director of Operations & Principal Consultant
Shannon Bayer, JD, is the Director of Operations and a Principal Consultant at Linkage. In this role, she helps organizations to drive business results through improved team effectiveness, effective negotiation, coaching, and innovation.
Shannon specializes in designing, facilitating, and implementing innovation, change leadership, and leadership professional development programs and has led strategic initiatives across a variety of industries, ranging from government to financial services, healthcare, insurance, and consumer products and goods. Notably, she designed and successfully launched Creating an Innovation-Capable Organization in partnership with Linkage partner and innovation expert Stephen Shapiro.
Prior to joining Linkage, Shannon was a Scientific Recruiter for Kforce and Dana-Farber Cancer Institute. At Dana-Farber, she coordinated the training and career development of Dana-Farber’s postdoctoral researchers while attending law school at night. She started her own law practice and successfully grew her business using alternative and innovative methods in a challenging economic environment.
Shannon holds a BS in animal science from the University of Vermont and a JD in international law from Suffolk University.
Briana Goldman is a Senior Consultant at Linkage. She is passionate about driving a collaborative approach to consulting, working with her clients to co-create shared understanding and generate solutions in Organization Development. She is a key innovator, contributor, and strategist to Linkage’s change management and advancing women and inclusion practices.
Briana is a skilled consultant, facilitator, and coach. She is particularly proud of her work partnering with the Institute of International Education, where she has been central to redesigning the organization to build on its exceptional client service and program management to increase reliability, consulting capability and reach. She created an innovative design for Avanade’s Leadership Program for Women to drive culture change at all levels of the organization. In addition, Briana is leading the development of Linkage’s work on sponsorship; she believes that the greatest opportunity organizations have to promote women and minorities is through an organization-wide commitment to driving executive sponsorship.
Prior to joining Linkage, Briana pursued a mission-driven career path in the world of Jewish non-profits. She led a team of warm-hearted development professionals as the Associate Director of Advancement at Brandeis Hillel Day School. In her role as a Leadership Development Associate at the Jewish Community Federation in San Francisco, she partnered with the board to support an organization restructure and evolve leadership development efforts.
Briana has a master’s degree in Industrial/Organizational Psychology and Counseling from Golden Gate University, and a bachelor’s degree in Political Science from California State University, Chico. When you meet Briana, ask her what she’s reading at the moment, or where she took her last hike.
Dr. Lizzette Lima is a Principal Consultant at Linkage. She is a seasoned talent management professional and executive coach with over 20 years of experience implementing enterprise-wide talent management solutions, including designing and facilitating leadership development and succession planning programs, implementing assessment platforms to inform selection and development decisions, and coaching and developing leaders to drive organizational impact and growth. She views herself as a true thought partner and utilizes a goal-oriented, participative approach to help her clients take action toward the realization of their vision and goals.
Lizzette works with clients and organizations who seek true business partners to help solve their talent challenges, achieve their long-term strategic objectives, and deliver measurable business results through focused talent interventions. She is an experienced executive coach, helping leaders achieve performance targets, deliver on strategic objectives, and optimize their impact on the bottom line for their respective organizations. Areas of expertise include, job analysis and competency modeling, selection/pre-employment assessment development, validation, and implementation, executive coaching, leadership development, and program evaluation.
Prior to her role at Linkage, she was a Managing Consultant in Talent Management for four years with Right Management, a global talent management consulting firm specializing in leadership development, assessment, executive coaching and career development. While in this role, she was responsible for designing and implementing leadership development, succession planning, and high-potential programs, coaching and providing developmental support to over 100 leaders, and measuring and demonstrating program impact.
Lizzette spent two years with PDRI, a consulting firm, where she consulted with federal agencies to implement enterprise-wide competency and leadership assessment programs. She also spent seven years with Development Dimensions International, a global talent management consulting firm, where she managed large-scale talent management program implementations and assessed and coached more than 200 leaders.
Lizzette holds a Ph.D. from the University of South Florida in industrial/organizational psychology. She currently resides in Los Angeles, California.
Lizzette has worked with a variety of clients, such as: Jet Propulsion Laboratory, RAND, So Cal Edison, Adobe, Honeywell, Exelon, Smith-Barney, American Express, Celgard, , Bow Valley College, Actelion, Gate Gourmet, Signature Flight Support, Allianz, CapGemini, IBM, Avon, British Petroleum, Blue Cross Blue Shield, CSX, Lockheed Martin, Marriott, Pepsi Bottling Group, ThedaCare Health, Splunk, Suncor, PDC Energy, McDermott, Munich Re, and Sanofi-Aventis.