Experience. Expertise. Energy. Enthusiasm. These are the capabilities and qualities of spirit that our consultants and partners bring to each and every client engagement. Our consultants and partners have an average of more than 15 years of diverse, practical experience across an array of industries. They also possess theoretical expertise, as evidenced by the advanced degrees that they hold in the academic disciplines that matter most in the fields of organizational and leadership development.
Focused and committed to work with you every step of the way, our experts partner with you from project conception to execution to resolution.
President & CEO
Matt Norquist is President and CEO of Linkage. He leads Linkage's team of consultants across the globe. He specializes in helping organizations address their business challenges through accelerating the development and performance of their leaders. He has led teams and client assignments in over 50 countries working with more than 30 Fortune 500 organizations.
Prior to joining Linkage, Mattt led the consulting practice for North America at Right Management, with over 500 consultants across 50 offices. Before that, he led the insights practice globally at Edelman, and served in senior roles for over a decade at The Gallup Organization, leading businesses in New York, Los Angeles, Japan, Omaha, Saudi Arabia, and Chicago.
Matt has a passion for driving business change at the individual, team, and organizational levels. His belief in this comes from studies and experience with both elite athletes and business leaders—finding that performance can be enhanced through an approach flowing from preparation—to practice—ultimately manifesting in peak performance.
He earned a BA in Psychology at Azusa Pacific University, and an MBA in Executive Leadership at The University of Nebraska-Lincoln.
Susan MacKenty Brady
Executive Vice President of Global Program Strategy & Development, Executive Coach, and Principal Consultant
Susan MacKenty Brady is the Executive Vice President of Global Program Strategy & Development at Linkage. Susan is responsible for guiding the global growth and development of Linkage’s signature immersion learning institutes, as well as public and virtual programming.
Susan is an expert speaker, coach, and facilitator, and has extensive experience in building executives and leaders across all levels. She is well known for her success designing and implementing targeted leadership initiatives focused on advancing women leaders. Most recently, Susan led Linkage’s research around what women can do differently to help their own journey of advancement, culminating in the research brief and corresponding video 7 Leadership Hurdles Women Face in the Workplace.
Now in its 18th year, she also serves as the co-chair of Linkage's Women in Leadership Institute™, which boasts a network of over 8,000 alumni worldwide. Susan's personal mission is to help leaders step in to lead their best life.
Prior to joining Linkage, she became a sought-after professional development coach for male and female executives alike, thanks to her pragmatic and direct manner. Her coaching philosophy rests on the premise that behavior change comes from understanding the specific behaviors that may be preventing leaders from operating at their highest level of performance and then focusing on these behaviors in a deep and practical way. She also served as the CEO of the Relational Life Institute, an educational services organization, and held leadership positions with two spin-offs of the Harvard Negotiation Project.
Susan earned her BA while on a theater scholarship at Marietta College and holds a master’s in educational leadership and applied behavioral sciences from Ohio University. She is also a contributing author of the book Enlightened Power: How Women Are Transforming the Path to Leadership. She published The 30-Second Guide to Coaching Your Inner Critic and co-authored "Coaching Your Inner Critic" on Forbes.com.
President & Managing Consultant, Linkage Asia
Samuel M. Lam is President and Managing Consultant at Linkage Asia. He is one of Asia’s leading practitioners of leadership development and an executive coach to numerous notable CEOs, top government officials, and Board members in Asia.
Sam has over 20 years of experience in leadership development, organization development consulting, and market leadership. He is known for his highly regarded programs created for both local clients in Singapore as well as global clients worldwide. His clients include Unilever, GlaxoSmithKline, Disney, and Deutsche Bank, to name a few.
Prior to joining Linkage Asia, Sam was the Managing Consultant for Towers Perrin Singapore, where he led an office of top HR practitioners in performance leadership, executive compensation, sales incentive design, compensation, benefits, and talent management. Previously, he was Director of the Hay Group where he spent five years leading major projects in leadership development, organizational improvement, and performance management.
Sam holds a BA from the University of Southern California and has an MA from the National University of Singapore.
Senior Vice President, Business Development
Reed Parker is Senior Vice President of Business Development at Linkage. He oversees Linkage’s global Business Development team. He specializes in helping organizations drive measurable improvement through accelerating the development and performance of their leaders.
Reed brings to Linkage more than 20 years of consulting and professional services industry sales management and leadership experience in the fields of management consulting, leadership and talent development, and technology. He believes that business development is part of everything we do at Linkage: helping others look at problems differently, listening, architecting the right solution, and delivering a world-class program, always with a spirit of help and support.
Reed’s past experience includes leading market expansion and business growth and building and leading high-performing sales and delivery teams, resulting in successful change management and increased profitability for Fortune 500 companies in industries ranging from defense, aerospace and the intelligence community to technology, media and financial organizations. He is passionate about understanding business issues and developing comprehensive solutions to enable peak performance and drive measurable results.
Executive Vice President & Principal Consultant
Ron Porter is an Executive Vice President and Principal Consultant at Linkage. He is responsible for growing Linkage’s leadership development consulting business worldwide and improving the overall client experience. Ron is also a member of Linkage’s Global Executive Team. In addition, he was acting co-President in 2015.
Ron brings a broad business perspective to helping complex, international organizations grow and improve. He has over thirty years of global consulting experience working with senior executives and other leaders, especially in the areas of innovation, strategy, leadership development, organizational effectiveness, change leadership and transition, and strategic communication. Ron is an expert in designing and implementing comprehensive leadership development experiences, working with clients including Ingram Content Group, Ryder and Goodyear (Turkey), amongst other Fortune 1000 companies. In addition, he coaches executives and leadership teams to help improve specific leadership behaviors and business results.
Ron has a particular interest and expertise in helping organizations and individuals develop their innovation capabilities globally. He has led innovation consulting assignments in the United States, United Kingdom, Russia, Turkey, Kazakhstan, India, Singapore, and Moldova, and other countries as well. He focuses on applying innovation processes to real business issues and building organizations that are innovation capable.
Prior to joining Linkage, Ron served in various organizational effectiveness leadership positions at several consulting firms, including Deloitte and Towers Perrin. He also has international experience working at the executive level with global organizations undergoing change, and has run his own consulting firm that helped organizations remove their major barriers to profitable growth.
Ron earned a BS in Business Administration in Organizational Behavior from Villanova University and an MBA in Management from The Wharton School, University of Pennsylvania.
Executive Vice President, Chief Operating Officer & Principal Consultant
Rick Pumfrey is Executive Vice President, Chief Operating Officer, and Principal Consultant at Linkage. His varied leadership and executive experience affords him a unique value and position in his consulting and coaching engagements, while he continues to serve as an in-house executive. Recently, he was appointed as acting co-President during Linkage’s recent CEO search. Rick oversees global operations for Linkage, including finance, accounting, human resources, legal, and information technology as well as overall business operations, including client engagement, strategic partnerships, and maintaining relationships with Linkage’s affiliates and partners.
At Linkage, Rick has enhanced the organization’s financial position by structuring term loans, establishing unsecured lines of credit, and presiding over Linkage’s 2008 and most recent private equity transactions. He has also spearheaded the company’s technology and systems upgrades, including front- and back-office integration, and new programs to expand distribution channels, customer service, human resources, and operational capabilities. In his client work, Rick is a leading expert on business process, business process change, productivity, and mergers and acquisitions.
Prior to joining Linkage in 2001, Rick spent 18 years in the energy/utility industry, where he held various executive positions, including the lead role in a multibillion-dollar merger. He was also responsible for driving and leading the development of two successful technology startups and raising in excess of $80 million in venture funding.
Rick holds a BS from Bentley University and an MBA from Southern New Hampshire University.
Senior Vice President, Marketing and Communications
Dana Yonchak is Senior Vice President of Marketing at Linkage. She leads Linkage’s worldwide marketing and communications team. Dana and her team create the threads that connect Linkage’s vision, ideas, research, practice and knowledge to a global marketplace, in order to develop strong leaders around the world who can impact and improve business and society.
Dana brings more than 20 years of strategic marketing and communications leadership to Linkage, with a breadth of experience in strategy and management consulting, financial services, advertising and the nonprofit sector. She believes that marketing creates rich opportunities to connect people and ideas, and that strategic marketing and communications are most effective when they're authentic, powerful, compelling, capture hearts and minds, and hold customer and marketplace needs at their core.
Dana is passionate about all of today’s growing media tools and platforms, and the promise that technology has for engaging and bringing people around the world together in conversation.
President, Linkage Middle East
Salwa Al-Sharqawi, PhD, MBA, is President of Linkage Middle East. Based in Kuwait, she is also CEO and founder of Optimal Solutions HR & Marketing Consultancy. She is an expert facilitator and trainer in leadership and management programs, time management, and customer service, and also has extensive experience in developing HR systems and strategies as well as in developing, training, and counseling HR teams.
At Linkage, her clients span several countries, including Qatar, Bahrain, United Arab Emirates, the Kingdom of Saudi Arabia, and Turkey, and represent a variety of industries, including finance and banking, telecom, and everything in between.
Prior to joining Linkage, Salwa began her career as an aircraft engineer and then later transitioned into human resources management, leadership development, and training. She has worked with top governmental and private sector organizations in banking, telecommunication, and many other fields.
Salwa holds a BS in engineering technology of aircraft maintenance from Northrop University, a PhD from the School of Business & Banking Studies, University of Wales, and an MBA with an emphasis in marketing and human resources from Brunel University.
President & Principal Consultant, Linkage Western Europe
Pieter Allers is based in Brussels and is President and Principal Consultant of Linkage Western Europe. He brings to Linkage over 20 years of experience in the human capital industry. He has been responsible for designing, managing and implementing solutions in areas of management and leadership development, change management, assessments and coaching, and organization development for corporate and nonprofit clients throughout Europe, the Middle East, and Africa.
Before joining Linkage, Pieter held commercial, consulting, and general management positions with one of Europe’s largest providers of executive development. He has traveled and worked extensively across Europe, the Middle East, and Africa.
Pieter received his Masters in Business Management from the University of Ottawa and the Institute of Higher European Studies in The Hague. He further completed the Organisation Development Certificate Program with the NTL Institute.
A Dutch national, Pieter is fluent in English, French, German and Dutch.
Didem Acikalin Alpan
President, Linkage Turkey
Didem Acikalin, MBA, is President of Linkage Turkey. Based in Istanbul, she develops and delivers a variety of leadership development programs, coaching programs, and human resources and organization development consulting services. Her work has benefited some of Turkey’s best-known global and multinational organizations, and she has helped more than 300 professionals achieve growth and change through her executive coaching.
Prior to joining Linkage, Didem was founder and CEO of Sahneler Training and Organization Development Consultancy, which provided training programs on a variety of team, personal, and organization development topics.
She holds an MS in psychology from Bosphorus University and an executive MBA from Istanbul Bilgi University in association with Manchester Business School. An Industrial/Organizational Psychologist and licensed therapist, she conducts therapy sessions with families, couples, and groups.
Director of Operations & Principal Consultant
Shannon Bayer, JD, is the Director of Operations and a Principal Consultant at Linkage. In this role, she helps organizations to drive business results through improved team effectiveness, effective negotiation, coaching, and innovation.
Shannon specializes in designing, facilitating, and implementing innovation, change leadership, and leadership professional development programs and has led strategic initiatives across a variety of industries, ranging from government to financial services, healthcare, insurance, and consumer products and goods. Notably, she designed and successfully launched Creating an Innovation-Capable Organization in partnership with Linkage partner and innovation expert Stephen Shapiro.
Prior to joining Linkage, Shannon was a Scientific Recruiter for Kforce and Dana-Farber Cancer Institute. At Dana-Farber, she coordinated the training and career development of Dana-Farber’s postdoctoral researchers while attending law school at night. She started her own law practice and successfully grew her business using alternative and innovative methods in a challenging economic environment.
Shannon holds a BS in animal science from the University of Vermont and a JD in international law from Suffolk University.
SARAH BETTMAN is a Principal Consultant and Executive Coach at Linkage. She has two decades of experience designing and implementing organizational and leadership development solutions in a variety of different industries. She is adept at creating customized solutions and collaborating with multiple stakeholders on large scale projects to ensure that her clients ultimately achieve their strategic objectives.
Sarah effectively blends facilitation, team development, and executive coaching to create engagements that have impact and get results. She is passionate about and known for her work in the areas of leadership development, advancing women leaders, and inclusive leadership with clients from around the world.
Prior to joining Linkage, Sarah served as a Director of Leadership Development for Kaiser Permanente. In this role, she managed a multifaceted leadership initiative, in addition to focusing on team development, executive coaching, and strategic consulting efforts including a comprehensive business performance review process. Her work helped drive statistically significant increases in customer satisfaction and quality scores. At Sutter Health, she worked as an internal coach, managing over 300 individuals and teams responsible for driving growth at all levels of the organization.
Sarah also founded and led her own private practice as an external coach and consultant, serving a variety of clients in the healthcare and emergency medical fields. Her experience as a firefighter and paramedic taught her first-hand about the power of effective leadership and high-performing teams—and shaped her passion for leadership development and management. She has worked extensively in a variety of industries including healthcare, energy, technology and finance (for more information on recent projects she’s contributed on see: Avanade’s Leadership Program for Women, Loomis Sayles Advancing Women in Leadership Program, and Wyndham Leadership Academy).
Sarah holds a BS in Business Administration from the University of Colorado and an MBA in Strategic Leadership from Dominican University of California. She is certified in individual coaching through the Coaches Training Institute, in Organization and Relationship Systems Coaching from CRR Global, and in the MBTI.
PEGGY BOYER is a Principal Consultant at Linkage. In addition, she has extensive experience as an executive and team coach. Peggy specializes in strategy alignment and succession planning, designing and developing customized leadership development experiences, leading organizational effectiveness initiatives, developing impactful competency models, helping leaders ensure their organization and culture are operating optimally, and executive assessments/coaching.
Additionally, Peggy is committed to helping organizations identify and overcome barriers to advancing women leaders and creating more inclusive work environments through enlightened leadership in order to improve overall organizational results. Peggy has also assisted numerous Boards of Directors with the critical process of assessing and selecting CEOs.
Peggy’s industry experience is both broad and deep, with particular focus in helping executive leaders in healthcare, energy and utilities, technology, automotive, and financial services. She is passionate about and highly skilled at understanding and solving the unique challenges and opportunities her clients face, and then equipping them with the insight and tools to accomplish objectives and deliver meaningful results on their own.
Most recently, prior to joining Linkage, Peggy worked for PBI Group, where she created and built a leadership consulting practice. In addition, she has served as a senior-level consultant at Knightsbridge Human Capital and Vantage Leadership Solutions, where she sold and delivered a wide range of leadership consulting services including executive assessments, leadership team coaching, leadership development experiences, and talent audits. At Vantage, she also led the Assessment and Succession Management Practice. Her wide and diverse background includes starting her own consulting firm, working as a marketing consultant, and managerial experience in the government and social services industries in the US and Canada.
Peggy earned a BA in psychology and an MS in clinical psychology from Benedictine University, as well as an MS in industrial/organizational psychology from the Illinois Institute of Technology. She is currently working toward her PhD in industrial/organizational psychology at the Chicago School of Professional Psychology (anticipated completion in 2017). She has coauthored numerous papers and presentations on leadership, assessment, team effectiveness, and diversity and inclusion, and regularly speaks at conferences and professional organizations.
Devon Brown, PhD, is a Principal Consultant at Linkage. He has more than 25 years of experience in coaching; designing, and facilitating leadership development programs; and consulting around strategy and organizational design. Devon’s passion lies in developing individual leaders and working with teams and organizations to solve complex problems.
Devon’s success as a coach and an organization development consultant lies in his ability to listen to the client and ask critical questions. He approaches his work, supporting teams and organizations’ efforts to achieve bottom-line results, from a systems perspective. When Devon works with teams or entire organizations, he begins by looking at how organizational systems interact and influence each other, and how these systems create and contribute to specific issues and strengths of the organization. This approach allows Devon to better understand complex organizational issues, as well as better able to discern root causes of organizational challenges and to develop planned, long-term strategies for those challenges.
Devon has worked in a wide variety of industries, with extensive focus in health care, financial services, energy, and agriculture.
Prior to joining Linkage, Devon was the VP of Leadership Development for eight years at FCC Services—a consulting firm focusing on providing leadership development, talent selection, risk management, insurance management, and claims administration services to a variety of clients in the agricultural sector. In this role, Devon was responsible for managing the leadership development practice area, including executive coaching and leadership development program design, and consulting with clients on strategy development and implementation, organizational design, and strategic talent management.
Devon worked as a faculty member, conducted research, and taught communication and leadership development courses at the University of Denver, Daniels College of Business; the University of Waikato, New Zealand; and the University of Colorado at Boulder. Devon was also the President and Founder of a training and development firm, Bridging the Gap Consulting.
Devon holds a PhD and an MA in Organizational Communication from the University of Colorado and a BA in Conflict Studies from Earlham College. Devon lives in Boulder, Colorado, with his wife, Amanda, and their two children. When not working, Devon can be found with his family travelling, and often in the mountains, skiing, hiking, climbing, and mountain biking, and at the ocean learning to surf.
Paula Butte is a Principal Consultant at Linkage. She is an exceptional executive coach and consultant with an impressive record of enabling leaders to focus behavior, solve seemingly intractable challenges and achieve outstanding business results.
Drawing on extensive experience internationally, Paula has worked with board members and leaders at all levels in a wide variety of industries, including manufacturing, finance, oil, pharmaceuticals, engineering and construction with clients located throughout Europe, Asia, and North America. Paula has coached graduates of some of the world’s premier executive education programs, including CFOs participating in Stanford University’s advanced programs. She has also collaborated with leaders to address leadership team effectiveness and performance issues, devise and deploy innovative business solutions, and build behavioral science-informed sustainable management systems. Paula is widely recognized for her expertise in developing leader coaching skills and has accredited scores of internal coaches in a wide range of client organizations.
Most recently, Paula has led organizational change management practices as a partner in a prominent consulting firm. In that role, she developed state of the art decision and behavioral sciences-based methodologies for deployment in major economic sectors, working with leaders at prominent brands throughout Europe, Asia and North America. Paula also has deep experience in performance change leadership and operational excellence. In this practice, she helps clients leverage a unique, proprietary applied behavioral and decision science tool set to deliver mindset and behavior change required for sustainable culture transformation, value creation and process adoption/optimization.
In addition to client engagements, Paula led multiple internal initiatives that delivered significant and rapid revenue and profit gains, including establishing centerlines for the company’s performance improvement and change management offers and developing a new line of cloud-based blended learning solutions. Paula’s background also includes managing an industrial chemicals business and the North American sales force for a Fortune 100 chemical company. Paula earned an honors BS in Business Administration and an MBA, Finance from Central Michigan University.
Stu Cohen is a Principal Consultant at Linkage. He is a skilled consultant and facilitator, specializing in change and transition leadership, executive coaching, and leadership development. He has over 25 years of experience working as an internal and external consultant with Fortune 100 organizations.
Stu is a seasoned executive coach who is experienced in the design and implementation of leadership development initiatives. He has demonstrated the ability to link change and leadership development initiatives to corporate strategy and individual business unit goals.
Prior to joining Linkage, Stu began his career as an account manager with AT&T, focusing on providing business solutions to C-suite level clients. Later, as Director of Organization Effectiveness with Oxford Health Plans (now United Healthcare), he led the design and implementation of talent development programs and served as an executive coach to leaders throughout the organization. Stu also served as a Vice President at CIGNA Corporation, where he was instrumental in leading the development of an assessment-based talent and leadership development process for the global distribution organization.
Stu has a BA from SUNY Buffalo and completed training at the NTL Institute for Applied Behavioral Science in organization development and effectiveness. He has spoken at numerous conferences on topics ranging from team development and competency-based performance management to building a world-class distribution organization.
Briana Goldman is a Consultant at Linkage. She is passionate about driving a collaborative approach to consulting, working with her clients to co-create shared understanding and generate solutions in Organization Development. She is a key innovator, contributor, and strategist to Linkage’s change management and advancing women and inclusion practices.
Briana is a skilled consultant, facilitator, and coach. She is particularly proud of her work partnering with the Institute of International Education, where she has been central to redesigning the organization to build on its exceptional client service and program management to increase reliability, consulting capability and reach. She created an innovative design for Avanade’s Leadership Program for Women to drive culture change at all levels of the organization. In addition, Briana is leading the development of Linkage’s work on sponsorship; she believes that the greatest opportunity organizations have to promote women and minorities is through an organization-wide commitment to driving executive sponsorship.
Prior to joining Linkage, Briana pursued a mission-driven career path in the world of Jewish non-profits. She led a team of warm-hearted development professionals as the Associate Director of Advancement at Brandeis Hillel Day School. In her role as a Leadership Development Associate at the Jewish Community Federation in San Francisco, she partnered with the board to support an organization restructure and evolve leadership development efforts.
Briana has a master’s degree in Industrial/Organizational Psychology and Counseling from Golden Gate University, and a bachelor’s degree in Political Science from California State University, Chico. When you meet Briana, ask her what she’s reading at the moment, or where her last hike was.
Managing Partner, Chief Marketing Officer & Principal Consultant, Linkage South America
Ruben Gross, MBA, is Managing Partner, Chief Marketing Officer, and Principal Consultant of Linkage South America. A seasoned professional with 30+ years’ experience in the financial and banking industries, he has extensive firsthand experience managing business and leading teams of all sizes both directly and through matrix organizations.
Prior to joining Linkage, Ruben held several strategic positions, including a number of leadership roles at Citibank including Consumer Bank Business Head in Central America, South America Credit Card Head, and Sales & Distribution Head for all Consumer Banking Products, among other relevant positions in the region. While at Citibank, he notably managed American Express’s credit card business, first for Argentina and then later for Latin America.
Ruben holds a degree in economic sciences from Universidad de Buenos Aires and an MBA from the University of Miami, with an international business focus.
Mark Hannum is a Principal Consultant at Linkage. He partners with clients to create better business results that incorporate both organizational justice and effectiveness. An organization development consultant by training, Mark’s focus has been on understanding and improving executive processes and decision making. Through his work with executive teams, leadership teams, and shared services organizations, his clients have credited him with helping them manage through difficult risks, improve business operations, lead and coach through acquisitions and integrations, and take advantage of growth opportunities.
Mark specializes in using the tools and methods of systems dynamics. He spent his early career working as a group problem-solving facilitator and systems-thinking trainer before moving on to leading organization change efforts and ultimately, acquisitions and integrations. He has been both an internal and external consultant, has held senior-level training positions, and has headed up a shared services human resources operation.
While at Hanover Insurance, Mark was engaged with the Center for Organizational Learning at MIT’s Sloan School of Management. He is currently ABD at Boston University in organization development and is writing a book with a colleague on the foundational processes of executive teams.
Mark earned a BA in Psychology and Philosophy from Bucknell University and an MA in Psychology from the University of Oklahoma before completing the doctoral program ABD.
President & CEO, Linkage South America
Silvia Haskler is the President and CEO of Linkage South America. With more than 25 years of experience in corporate training and consulting, she enables individual, team, and organizational growth through strategic leadership, effective negotiations, coaching and mentoring, and conflict management.
Silvia is a recognized writer and communicator with a multidisciplinary background, international experience, and strong language skills. In addition to her work at Linkage, where she supports clients including American Express, Eli Lilly, Exxon, and John Deere, she is also a professor and speaker at seminars and renowned universities, including Universidad de Buenos Aires, Universidad de Tres de Febrero, Hospital Borda, and Centro de Salud Mental No 3.
She holds a degree in psychology from Universidad de Buenos Aires and has completed multiple graduate and postgraduate courses, including a postgraduate program on coaching at the Ontological Design Institute.
Bernardus Holtrop is a Principal Consultant at Linkage. He is an experienced group facilitator and executive coach who works with organizations, both large and small, including many Fortune 100 companies. Bernardus designs leadership development programs and personalized strategies that improve work relationships, cultivate organizational transformation, and deliver bottom-line results.
Prior to joining Linkage, Bernardus was a strategy and organizational consultant and learning program manager at McKinsey & Company. He developed and ran a program that helped define ideal client service and teamwork, and then came up with solutions that helped clients achieve their goals in this focus area. He also managed and redesigned a program designed to help senior partners become trusted counselors to their clients, as well as inspirational leaders to their teams. Bernardus was also the Chief Learning Officer at Mobius Executive Leadership, a US-based consultancy that is a spin-off of the Harvard Negotiation Project.
Bernardus earned an MS in Electrical Engineering from the University of Twente and an MBA in General Management from the Rotterdam School of Management. He is also a certified transformational coach who helps individuals create breakthroughs in their professional and personal lives.
Currently, Bernardus is sharing his time between the Netherlands and the United States.
Susie Kelleher is a Principal Consultant and Executive Coach at Linkage. Susie has close to 25 years of experience with a unique and diverse background. She has been a healthcare provider, a sales consultant, a leader of people and a coach and consultant to organizations, teams, individuals and groups. She brings tremendous passion to the work of collaborating with organizations to achieve their long-term vision, with a special focus on creating a healthy and thriving culture. This requires a deep understanding of the complexity of change, teams and the interpersonal skill required to reach the pinnacle of success.
Susie has expertise in organizational change management, individual behavior change, culture transformation, leadership development and continuous improvement. She has a passion for driving organizational change by applying systems thinking, focusing on employee wellness and applying continuous improvement concepts throughout.
Prior to joining Linkage, Susie worked for Sanofi Pharmaceuticals in a variety of roles across multiple business areas, including Sales Leadership and Change Management. Most recently she led a behavior change initiative inside the organization where her work was considered transformative to the organization. Her work included identifying inefficiencies and collaborating with teams to create new and better ways of working. She coached multiple teams to achieve extraordinary goals and move through the phases of teaming at an accelerated pace. She designed and led many leadership and change workshops throughout the organization and coached individuals at every level of the organization, including C-suite executives.
Her years as a Physical Therapist prior to joining Sanofi taught her the importance of systems thinking in solving complex problems; and that behavior change is often the most important lever in reaching goals.
Susie holds a Master of Physical Therapy from the Mayo Clinic and a Bachelor of Science in Economics. She is an International Coach Federation Certified Coach, a Certified Behavior Change Specialist and a Lean Six Sigma Green Belt. She is a Prosci Change Practitioner, and holds a Certification in Organization Development and Collaborative Consulting.
CEO, Linkage India
Romi Malhotra is CEO of Linkage India. With more than 30 years’ experience spanning multiple industries, he specializes in strategy, leadership development, communication, and change; and, has spoken extensively at seminars and forums in India, Australia, Singapore, Japan, the United States, Finland, and the United Kingdom.
Prior to joining Linkage, Romi built his vast experience as a business leader and seasoned executive. He was previously Managing Director and General Manager of Dell International Services India where he was responsible for all aspects of running the company and charting Dell’s progress in implementing its services strategy from India.
Prior to Dell, Romi served as the CEO and Managing Director of Scope International, a wholly owned subsidiary of Standard Chartered Bank, UK. Before then, he was CEO of the GE Capital Integrated Business Solutions, GE Capital’s foray into the KPO business to include analytics, actuarial, e-learning, software development, and legal offshoring.
His broad hands-on experience as a business leader, paired with his consulting and coaching experience, give him deep personal knowledge that enables him to coach and train senior leaders with practical insights that lead to accelerated business results.
Senior Director of Global Programs
Rachael Marangu is the Director of Linkage’s Women in Leadership Institute™, where she is committed to the growth and advancement of female leaders. Working alongside practitioners, faculty, and outside partners to design, develop, and deliver Linkage’s signature event for the Advancing Women and Inclusion practice, Rachael strives to inspire women to achieve their full potential at work and in life.
Rachael has a significant background in the financial services industry, most recently with Fidelity Investments, where she served as a Director in their enterprise relationship management group and supported the retention and growth of Fidelity’s most strategic institutional clients. She also served on the development committee of Fidelity’s Women’s Networking Group, which first sparked her interest in supporting the advancement of women.
Her career began in 2002 at Lincoln Financial Group, where through Lincoln’s Professional Development Program she was afforded a rare opportunity to progress through five distinct roles, across four states, in seven years. Lincoln’s leadership development program was the adventure that set the course of her career and inspired her curiosity as to how leaders are molded for maximum success.
Rachael holds a BA in economics from Northwestern University and graduated from the Wharton Program for the Working Professional.
Managing Director, Linkage Greece
Artemios Miropoulos is Managing Director of Linkage Greece. In this role, he applies his extensive business background to coaching executives at global organizations, including Astir Hotels, Johnson & Johnson, Mercedes Benz, Motorola, Roche, Valencia, and Vodafone, among others.
Prior to joining Linkage, Artemios was Partner at Response International, a human resources consultancy. In this role, he led the business consulting division, HR and training teams, and the company’s European expansion, establishing HR development offices in Romania, Serbia, and Bulgaria.
Prior to Response International, Artemios established local offices for Stanton Chase Executive Search operations, supporting the formation of local teams of consultants and business development. While there, he participated in select assignments including senior leaders’ selection, change culture initiatives, and organization and human resource development.
Artemios holds a BS in mechanical engineering from the Institute of Technology, Athens; a diploma in marketing from the Chartered Institute of Marketing, London; and an MS in HR and performance management from the University of Leicester. He initiated the foundation of the Hellenic Association for Customer Service and also leads AmCham’s Leadership Committee.
President, Linkage Korea
Soomo Moon, PhD, MBA, is President of Linkage Korea. He helps clients to cultivate and expand their global awareness via professional development workshops, training programs, and consulting services, with a particular emphasis in transforming organizational culture, organizational communication, leadership development, action learning, performance management, and intercultural communication.
Prior to joining Linkage, Soomo was the HRD/HRM and organization development expert at Samsung, Korea Management Association, and Applied Materials. He has also owned his own leadership development and HR consulting firm and taught leadership development at Yonsei University, Hanyang University, and Kyung Hee University.
Soomo holds a BA and an MBA from Sogang University in Korea and also has an MA and PhD in human and organizational transformation from the California Institute of Integral Studies.
Mitchell Nash is a Principal Consultant at Linkage. He has over 20 years of experience leading, facilitating, and supporting large-scale change initiatives. Mitchell’s unique expertise is in facilitating organizational impact and results by using technological, organizational, and leadership development solutions.
Mitchell has coached executives and leaders in Fortune 100 companies to produce significant results using a combination of 360° feedback, strategic business models, and behavior change methods. He combines business acumen with in-depth knowledge and experience of organizational and personal dynamics to develop substantive, long-term solutions with his clients. He has also worked with numerous global organizations to support corporate initiatives such as Six Sigma, mergers and acquisitions, executive team building, and high-potential leadership development. Mitchell’s work is always linked to core strategies and values that lead to better business results.
Prior to joining Linkage, Mitchell held several leadership positions. He was the Managing Director of PDI’s Western Region, where he was responsible for P&L and growth targets. He was also a director at Communispace, where he participated in the development of a groundbreaking application that revolutionized the process for gathering and analyzing consumer insights. Mitchell was a partner with Interaction Associates, where he helped significantly grow the business and establish an international presence for the firm.
Mitchell earned an MA in Counseling Psychology from New York University and has spoken at numerous national conferences on topics such as change and transition, organizational collaboration, and coaching.
President, Linkage Greece
Dimitris Papanikitopoulos is President of Linkage Greece. He is a seasoned executive coach and consultant with more than 25 years’ experience supporting Greek senior leaders across a variety of business sectors through career planning, leadership development, and behavioral change. He is an experienced speaker, having spoken at and coordinated more than 30 conferences and has, himself, logged more than 1,500 days of training.
At Linkage, Dimitris' clients include Athenian Brewery, Coca-Cola, Energizer, HSBC, Johnson & Johnson, Mercedes Benz, Pfizer, Philip Morris, Toyota, and others. He is certified in numerous leadership and team-assessment tools, including Linkage’s Leadership Assessment Instrument™.
In addition to his current role at Linkage, Dimitris has been a member of the Association of Chief Executive Officers (Ε.Α.Σ.Ε.) for the last 10 years and also serves as Secretary General on the Board of Directors of the Greek Institute of Sales (Ι.Π.Ε.), as well as an Honorable Member on the Board of the Greek Institute of Customer Service (Ε.Ι.Ε.Π.).
A graduate of the University of Piraeus, Greece, and the London School of Economics, UK, he is a faculty member and facilitator at Linkage’s Global Institute for Leadership Development® (GILD).
Managing Partner, Linkage Australia
Colin Pitt, MBA, is Managing Partner of Linkage Australia and New Zealand. An experienced strategist, a thought-provoking facilitator, and a seasoned executive coach for leaders and teams, he specializes in leading C-suite and senior managers through leadership strategy and development, change and transition, executive team effectiveness, human resources practice, and process innovation to improve business performance.
With Linkage, Colin's strategic, but pragmatic, approach to leadership reinvention has supported leading global companies, including Australian Hearing, Aviva Group, Brady Corporation, Oz Mineral, and Samsung, to name a few.
Prior to joining Linkage, Colin held numerous senior executive positions, including General Manager of the Corporate Performance Center, Group Executive Human Resource within St. George Bank, and General Manager of Leadership, Learning, and Talent within Westpac Banking Corporation. His past experience spans a variety of industries, including financial services and banking, manufacturing, agribusiness, government, and research management.
Colin holds an MBA from the University of New England and a doctorate of business leadership from Charles Sturt University and the Australian Graduate School of Leadership (AGSL). He holds qualifications in chemistry and industrial administration and, in addition to his work at Linkage, is a Senior Fellow-Doctoral Examiner for AGSL as well as a qualified practitioner in a variety of psychometric instruments and diagnostic assessments.
Senior Vice President & Principal Consultant
Rich Rosier is a Senior Vice President and Principal Consultant at Linkage. He works with public and private companies as well as government and nonprofit organizations. He specializes in designing and facilitating a variety of leadership development programs, coaching, organization development and change initiatives, and growth and innovation investments.
Rich has been instrumental in the creation and delivery of numerous leadership development programs, including the Arab Leadership Academy in the Middle East; a successful multimillion dollar cost-reduction change and coaching initiative at a mid-size healthcare system; and a global, virtual team performance improvement initiative at a high-tech company. He has also worked closely with renowned thought leaders including Peter Drucker, Michael Porter, Warren Bennis, John Kotter, Clayton Christensen, Lynda Gratton, Marcus Buckingham, and many others.
Prior to assuming his current position, Rich was Regional Vice President of Linkage’s northeast region. In this capacity, he led a number of Linkage consultants as well as business development resources in the 11 northeast states of the US. Previous to this assignment, he served as VP of Educational Programs where he led the program managers, marketing, sales, and operations teams in the production of hundreds of domestic and international conferences and institutes. During his tenure, over 100,000 managers and leaders from around the world attended these events.
Rich earned a BA from the University of Michigan, is a frequent speaker at international conferences and training programs, and is a guest lecturer at colleges and universities on the topics of leadership development, coaching, change, high-performance teams, and growth and innovation. He co-authored “Leading in Unnerving Times” with Warren Bennis, which appeared in the Sloan Management Review. He has edited four volumes of the highly acclaimed Competency Model Handbook.
Director, Women in Leadership Institute™
Kerry Brady Seitz is the Director of Linkage’s Women in Leadership Institute™, where she oversees the design, development and execution of this global signature program for high-performing women leaders. She brings her passion for cultivating change, driving career growth and empowering women to her role.
Prior to joining Linkage, Kerry founded her own career coaching practice where she focused on partnering with mid- to senior-level executives to clarify and achieve their professional aspirations. During this time, she also developed and facilitated professional development workshops for local audiences on a variety of topics, including interviewing, career development, strategic networking and goal setting. Previously, she was an Adjunct Faculty member at UMass Lowell, where she taught an undergraduate course, Child Maltreatment, to aspiring law enforcement and social work students.
Kerry spent four years leading a Boston-based coalition targeted at addressing the domestic trafficking of children. In this role, Kerry served on a national board, collaborating with programs to establish state and national policies and best practices focused at eradicating child trafficking. Kerry was a research associate on a longitudinal study about family violence at the Wellesley Centers for Women. She also provided counseling services and in-home clinical support to families in crisis in the greater Boston area.
Kerry earned a Bachelor’s degree in Psychology & Human Development and a Master’s degree in Counseling Psychology from Boston College. She also received her Life and Career Coaching certification from the Life Purpose Institute.
Dr. David Vaughn is a Principal Consultant at Linkage. His recent work has focused on helping clients navigate matrix management, deploy a coaching culture, build an internal consulting discipline, and develop senior leadership teams. David has in-depth experience facilitating these initiatives in the healthcare, insurance, financial services, consumer products, and light manufacturing sectors.
David uses his extensive coaching experience to help all of his clients, including C-level executives, bring out the best in themselves regardless of the context or business climate. He brings experience from prior general management positions and an acute organizational development mindset to his client engagements.
Prior to joining Linkage, David worked for Anheuser-Busch. As a Regional Director, he was responsible for the Wholesale Operations in seven Midwest and Southern markets. He was also a Director of Business Development and Division Vice President for the Anheuser-Busch subsidiary, Campbell Taggart. Both roles helped prepare him for his assignment to lead their internal consulting efforts, where he focused on business management consulting, operations analysis, sales service strategy development, route distribution planning, computer-based routing, information systems consulting, and hands-on leadership coaching at all levels of independent distributorships, from small to large.
David has also worked as an independent consultant on large-scale global organizational interventions in Asia, Africa, and South America. His work included developing and coaching the executive directors and their leadership teams and boards in how to effectively take on the identity of the organization and manage it as a single-minded group in the deployment of policy, strategy, and solutions to emerging opportunities.
David earned a BS in Industrial Engineering from Missouri University, an MA in Human Resource Management from Washington University in St. Louis, an MBA from McNeese State University, and a PhD in Public Policy and Administration from St. Louis University. He also received a Certificate in Theology from Concordia Seminary in St. Louis.
Madelyn Yucht is a Principal Consultant at Linkage. Madelyn is a businesswoman, entrepreneur, consultant, and academic with over 20 years of experience working with leaders and leadership teams to improve performance and achieve strategic objectives, domestically and internationally, in the public, private, and nonprofit sectors.
Madelyn is a master executive coach and facilitator whose experience working with teams has helped organizations overcome silos, build bridges, and create a vision. She helps senior executive teams assess how they interact with one another and how they interact with the larger organization to optimize performance and produce better business results. She also works with cascading operations teams and global teams to ensure that they are aligned and able to support one another.
Madelyn’s work encompasses the full spectrum of industries with particular focus in energy, healthcare, technology, transportation, and consumer organizations. She helps her clients achieve company-wide culture change by leveraging critical business functions, such as customer satisfaction and safety, among others.
Madelyn earned a BA from The College of New Jersey and an MS from Harvard University’s Kennedy School of Government with joint studies at the Harvard Business School. Upon completion of her degree, she remained at Harvard Business School to manage a research project analyzing the performance of over 10,000 companies worldwide to identify the key determining factors to be a world-class performer in the 21st century global economy. She also studied International Relations at Coventry University in England.
Partner/Owner, William Bridges & Associates
Susan Bridges is Presidents of William Bridges Associates, a renowned provider of transition and change-management training. Linkage partners with William Bridges Associates on the Leading Organizational Transition: Train-the-Trainer Program, a unique program based on William Bridges' Three-Phase Transition Model and developed by William Bridges Associates.
Susan consults with executives who must lead change and transition in their organizations and who want to implement organizational strategy successfully. She has provided leadership consulting and executive development services for more than 20 years and partners with executives, professionals, and entrepreneurs as they manage and cope with major business and professional changes. She has served as a Drucker Foundation Mentor and also as Chair of the Mentoring Committee of the Institute of Management Consultants where she piloted a national mentoring and professional development program for management consultants.
Prior to launching her previous firm, Mitchell Consulting Group, Susan held senior management positions with several international consulting firms where she provided leadership and guidance through start-up, turnaround, and growth periods. Her clients have included a broad range of industries in the public, private, and nonprofit sectors.
Susan holds a BA degree in speech and an MA in communications from the University of Colorado.
Linkage partners with ExperiencePoint to integrate the award-winning Design Thinker: Experience Innovation and ExperienceChange simulations into Linkage's programs. ExperiencePoint helps individuals and their organizations to achieve extraordinary results through deliberate practice—designing and delivering powerful simulations focused on business theory, techniques, and tools.
Linkage offers a Driving Innovation workshop in partnership with Clayton Christensen, published author and cofounder of the consulting firm Innosight. Innosight is a strategy and innovation consulting firm that helps clients achieve repeatable growth through innovation. The leading authority on disruptive innovation, Innosight collaborates with companies to devise growth strategies, develop innovation capabilities and leadership, and create new products and services that improve people’s lives.
Innosight is based in Lexington, Massachusetts, with offices in Singapore and India.
Author, Innovation Expert, President & CEO, 24/7 Innovation
Stephen Shapiro partners with Linkage to deliver his proven innovation methodology to clients worldwide through hands-on leadership training programs including Creating An Innovation-Capable Organization. He is one of the foremost authorities on innovation culture, collaboration, and open innovation.
In the past 20 years, Stephen has delivered his message to hundreds of thousands of people in 40+ countries, led a 20,000-person process and innovation practice at Accenture, and driven more than 50,000 people around the globe to create high-performing innovation teams via his Personality Poker system.
Stephen is a highly published author with titles including 24/7 Innovation and Little Book of BIG Innovation Ideas. His latest book, Best Practices Are Stupid: 40 Ways to Out-Innovate the Competition, has been featured on ABC News, CBS Interactive’s BNET, Southwest Airline’s Spirit magazine, Investor’s Business Daily, and more. It was also selected as the best innovation and creativity book of 2011 by 800-CEO-READ.
Stephen's work has been featured in Newsweek, Entrepreneur, O, The Oprah Magazine, the Wall Street Journal, and The New York Times.
Linkage proudly offers its flagship Organization Development Certificate Program in cooperation with Chicago’s DePaul University. DePaul continues its long-standing dedication to teaching, research and public service. All curricula emphasize skills and attitudes that educate students to be lifelong, independent learners. DePaul provides diversity in curricular offerings, personal advisement, student services, and extracurricular activities to serve students who vary in age, ability, experience, and career interests.