Experience. Expertise. Energy. Enthusiasm. These are the capabilities and qualities of spirit that our consultants and partners bring to each and every client engagement. Our consultants and partners have an average of more than 15 years of diverse, practical experience across an array of industries. They also possess theoretical expertise, as evidenced by the advanced degrees that they hold in the academic disciplines that matter most in the fields of organizational and leadership development.
Focused and committed to work with you every step of the way, our experts partner with you from project conception to execution to resolution.
President & CEO
Matt Norquist is President and CEO of Linkage. He leads Linkage's team of consultants across the globe. He specializes in helping organizations address their business challenges through accelerating the development and performance of their leaders. He has led teams and client assignments in over 50 countries working with more than 30 Fortune 500 organizations.
In 2017, Matt led Linkage’s largest research study in the firm’s 30-year history. He guided efforts to analyze over 100,000 leadership assessments, review vast amounts of well-received literature on leadership, and validated the findings with leading scientists, academics and established global leaders. The culmination of this data formed the foundation for Linkage’s Purposeful Leadership™ Model, a proven framework that is equipping leaders globally to achieve better business performance. The findings are summarized in: Rethinking Leadership: The Power of Purpose.
Matt also led Linkage’s first ever Purposeful Leadership Index—a study of 1,000 working Americans that assessed the impact that purposeful leadership has on employee attitudes and organizational performance.
Prior to joining Linkage, Matt led the consulting practice for North America at Right Management, with over 500 consultants across 50 offices. Before that, he led the insights practice globally at Edelman, and served in senior roles for over a decade at The Gallup Organization, leading businesses in New York, Los Angeles, Japan, Omaha, Saudi Arabia, and Chicago.
Matt has a passion for driving business change at the individual, team, and organizational levels. His belief in this comes from studies and experience with both elite athletes and business leaders—finding that performance can be enhanced through an approach flowing from preparation—to practice—ultimately manifesting in peak performance.
He earned a BA in Psychology at Azusa Pacific University, and an MBA in Executive Leadership at The University of Nebraska-Lincoln.
Susan MacKenty Brady
Executive Vice President of Commercial Strategy
Susan MacKenty Brady is the Executive Vice President of Commercial Strategy at Linkage. Susan is responsible for overseeing the team that ensures clients as well as the broader marketplace knows how Linkage can help solve their most pressing leadership problems.
Susan is an expert speaker, coach, and facilitator, and has extensive experience in building executives and leaders across all levels. She is well known for her success designing and implementing targeted leadership initiatives focused on advancing women leaders. Susan led Linkage’s research around what women can do differently to help their own journey of advancement, culminating in the research brief and corresponding video 7 Leadership Hurdles Women Face in the Workplace.
Prior to joining Linkage, she became a sought-after professional development coach for male and female executives alike, thanks to her pragmatic and direct manner. Her coaching philosophy rests on the premise that behavior change comes from understanding the specific behaviors that may be preventing leaders from operating at their highest level of performance and then focusing on these behaviors in a deep and practical way. She also served as the CEO of the Relational Life Institute, an educational services organization, and held leadership positions with two spin-offs of the Harvard Negotiation Project.
Susan earned her BA while on a theater scholarship at Marietta College and holds a master’s in educational leadership and applied behavioral sciences from Ohio University. Susan is also a contributing author of the book Enlightened Power: How Women Are Transforming the Path to Leadership. She published The 30-Second Guide to Coaching Your Inner Critic and co-authored "Coaching Your Inner Critic" on Forbes.com.
Her latest book: Mastering Your Inner Critic and 7 Other High Hurdles to Advancement: How the Best Women Leaders Practice Self-Awareness to Change What Really Matters is due out fall, 2018.
Senior Vice President of Research and Development
Mark Hannum is Senior Vice President of Research and Development at Linkage. He partners with clients to create better business results that incorporate both organizational justice and effectiveness. An organization development consultant by training, Mark’s focus has been on understanding and improving executive processes and decision making. Through his work with executive teams, leadership teams, and shared services organizations, his clients have credited him with helping them manage through difficult risks, improve business operations, lead and coach through acquisitions and integrations, and take advantage of growth opportunities.
Mark specializes in using the tools and methods of systems dynamics. He spent his early career working as a group problem-solving facilitator and systems-thinking trainer before moving on to leading organization change efforts and ultimately, acquisitions and integrations. He has been both an internal and external consultant, has held senior-level training positions, and has headed up a shared services human resources operation.
While at Hanover Insurance, Mark was engaged with the Center for Organizational Learning at MIT’s Sloan School of Management. He is currently ABD at Boston University in organization development and is writing a book with a colleague on the foundational processes of executive teams.
Mark earned a BA in Psychology and Philosophy from Bucknell University and an MA in Psychology from the University of Oklahoma before completing the doctoral program ABD.
Senior Vice President of Consulting
Jillian Ihsanullah, PhD, is Senior Vice President of Consulting at Linkage. She specializes in working with organizations to build values, people systems, and leadership experiences that accelerate the development and commitment of women, while enlarging talent pipelines.
Jillian has designed and facilitated a wide range of leadership development programs, including classroom experiences, action-learning teams, executive coaching, and executive retreats. Most recently, she integrated her passion for leadership with her expertise in measurement as the architect of Linkage’s Return on Leadership Development system, a unique offering designed to measure the bottom-line impact of leadership development efforts. Her clients include Aldo Shoes, American Airlines, GE Capital, General Motors, John Deere, Lockheed Martin, Mattel, McDonald’s Corporation, Morgan Stanley, Toyota, and The United Nations, to name a few.
Prior to joining Linkage, Jillian earned recognition for excellence in teaching undergraduate psychology courses at Purdue University. She previously worked at the Indianapolis think tank, Hudson Institute; cofounded Thought Labs, a social media consulting company; and ran Decisions That Matter, her own executive consulting and coaching business.
She holds a BA in psychology from Connecticut College and an MS and PhD in industrial/organizational psychology from Purdue University, where her research focused on measurement, decision making, and leadership styles.
President & Managing Consultant, Linkage Asia
Samuel M. Lam is President and Managing Consultant at Linkage Asia. He is one of Asia’s leading practitioners of leadership development and an executive coach to numerous notable CEOs, top government officials, and Board members in Asia.
Sam has over 20 years of experience in leadership development, organization development consulting, and market leadership. He is known for his highly regarded programs created for both local clients in Singapore as well as global clients worldwide. His clients include Unilever, GlaxoSmithKline, Disney, and Deutsche Bank, to name a few.
Prior to joining Linkage Asia, Sam was the Managing Consultant for Towers Perrin Singapore, where he led an office of top HR practitioners in performance leadership, executive compensation, sales incentive design, compensation, benefits, and talent management. Previously, he was Director of the Hay Group where he spent five years leading major projects in leadership development, organizational improvement, and performance management.
Sam holds a BA from the University of Southern California and has an MA from the National University of Singapore.
Senior Vice President, Business Development
Reed Parker is Senior Vice President of Business Development at Linkage. He oversees Linkage’s global Business Development team. He specializes in helping organizations drive measurable improvement through accelerating the development and performance of their leaders.
Reed brings to Linkage more than 20 years of consulting and professional services industry sales management and leadership experience in the fields of management consulting, leadership and talent development, and technology. He believes that business development is part of everything we do at Linkage: helping others look at problems differently, listening, architecting the right solution, and delivering a world-class program, always with a spirit of help and support.
Reed’s past experience includes leading market expansion and business growth and building and leading high-performing sales and delivery teams, resulting in successful change management and increased profitability for Fortune 500 companies in industries ranging from defense, aerospace and the intelligence community to technology, media and financial organizations. He is passionate about understanding business issues and developing comprehensive solutions to enable peak performance and drive measurable results.
Executive Vice President, Chief Operating Officer & Principal Consultant
Rick Pumfrey is Executive Vice President, Chief Operating Officer, and Principal Consultant at Linkage. His varied leadership and executive experience affords him a unique value and position in his consulting and coaching engagements, while he continues to serve as an in-house executive. Recently, he was appointed as acting co-President during Linkage’s recent CEO search. Rick oversees global operations for Linkage, including finance, accounting, human resources, legal, and information technology as well as overall business operations, including client engagement, strategic partnerships, and maintaining relationships with Linkage’s affiliates and partners.
At Linkage, Rick has enhanced the organization’s financial position by structuring term loans, establishing unsecured lines of credit, and presiding over Linkage’s 2008 and most recent private equity transactions. He has also spearheaded the company’s technology and systems upgrades, including front- and back-office integration, and new programs to expand distribution channels, customer service, human resources, and operational capabilities. In his client work, Rick is a leading expert on business process, business process change, productivity, and mergers and acquisitions.
Prior to joining Linkage in 2001, Rick spent 18 years in the energy/utility industry, where he held various executive positions, including the lead role in a multibillion-dollar merger. He was also responsible for driving and leading the development of two successful technology startups and raising in excess of $80 million in venture funding.
Rick holds a BS from Bentley University and an MBA from Southern New Hampshire University.
President, Linkage Middle East
Salwa Al-Sharqawi, PhD, MBA, is President of Linkage Middle East. Based in Kuwait, she is also CEO and founder of Optimal Solutions HR & Marketing Consultancy. She is an expert facilitator and trainer in leadership and management programs, time management, and customer service, and also has extensive experience in developing HR systems and strategies as well as in developing, training, and counseling HR teams.
At Linkage, her clients span several countries, including Qatar, Bahrain, United Arab Emirates, the Kingdom of Saudi Arabia, and Turkey, and represent a variety of industries, including finance and banking, telecom, and everything in between.
Prior to joining Linkage, Salwa began her career as an aircraft engineer and then later transitioned into human resources management, leadership development, and training. She has worked with top governmental and private sector organizations in banking, telecommunication, and many other fields.
Salwa holds a BS in engineering technology of aircraft maintenance from Northrop University, a PhD from the School of Business & Banking Studies, University of Wales, and an MBA with an emphasis in marketing and human resources from Brunel University.
President & Principal Consultant, Linkage Western Europe
Pieter Allers is based in Brussels and is President and Principal Consultant of Linkage Western Europe. He brings to Linkage over 20 years of experience in the human capital industry. He has been responsible for designing, managing and implementing solutions in areas of management and leadership development, change management, assessments and coaching, and organization development for corporate and nonprofit clients throughout Europe, the Middle East, and Africa.
Before joining Linkage, Pieter held commercial, consulting, and general management positions with one of Europe’s largest providers of executive development. He has traveled and worked extensively across Europe, the Middle East, and Africa.
Pieter received his Masters in Business Management from the University of Ottawa and the Institute of Higher European Studies in The Hague. He further completed the Organisation Development Certificate Program with the NTL Institute.
A Dutch national, Pieter is fluent in English, French, German and Dutch.
Didem Acikalin Alpan
President, Linkage Turkey
Didem Acikalin, MBA, is President of Linkage Turkey. Based in Istanbul, she develops and delivers a variety of leadership development programs, coaching programs, and human resources and organization development consulting services. Her work has benefited some of Turkey’s best-known global and multinational organizations, and she has helped more than 300 professionals achieve growth and change through her executive coaching.
Prior to joining Linkage, Didem was founder and CEO of Sahneler Training and Organization Development Consultancy, which provided training programs on a variety of team, personal, and organization development topics.
She holds an MS in psychology from Bosphorus University and an executive MBA from Istanbul Bilgi University in association with Manchester Business School. An Industrial/Organizational Psychologist and licensed therapist, she conducts therapy sessions with families, couples, and groups.
Director of Operations & Principal Consultant
Shannon Bayer, JD, is the Director of Operations and a Principal Consultant at Linkage. In this role, she helps organizations to drive business results through improved team effectiveness, effective negotiation, coaching, and innovation.
Shannon specializes in designing, facilitating, and implementing innovation, change leadership, and leadership professional development programs and has led strategic initiatives across a variety of industries, ranging from government to financial services, healthcare, insurance, and consumer products and goods. Notably, she designed and successfully launched Creating an Innovation-Capable Organization in partnership with Linkage partner and innovation expert Stephen Shapiro.
Prior to joining Linkage, Shannon was a Scientific Recruiter for Kforce and Dana-Farber Cancer Institute. At Dana-Farber, she coordinated the training and career development of Dana-Farber’s postdoctoral researchers while attending law school at night. She started her own law practice and successfully grew her business using alternative and innovative methods in a challenging economic environment.
Shannon holds a BS in animal science from the University of Vermont and a JD in international law from Suffolk University.
Devon Brown, PhD, is a Principal Consultant at Linkage. He has more than 25 years of experience in coaching; designing, and facilitating leadership development programs; and consulting around strategy and organizational design. Devon’s passion lies in developing individual leaders and working with teams and organizations to solve complex problems.
Devon’s success as a coach and an organization development consultant lies in his ability to listen to the client and ask critical questions. He approaches his work, supporting teams and organizations’ efforts to achieve bottom-line results, from a systems perspective. When Devon works with teams or entire organizations, he begins by looking at how organizational systems interact and influence each other, and how these systems create and contribute to specific issues and strengths of the organization. This approach allows Devon to better understand complex organizational issues, as well as better able to discern root causes of organizational challenges and to develop planned, long-term strategies for those challenges.
Devon has worked in a wide variety of industries, with extensive focus in health care, financial services, energy, and agriculture.
Prior to joining Linkage, Devon was the VP of Leadership Development for eight years at FCC Services—a consulting firm focusing on providing leadership development, talent selection, risk management, insurance management, and claims administration services to a variety of clients in the agricultural sector. In this role, Devon was responsible for managing the leadership development practice area, including executive coaching and leadership development program design, and consulting with clients on strategy development and implementation, organizational design, and strategic talent management.
Devon worked as a faculty member, conducted research, and taught communication and leadership development courses at the University of Denver, Daniels College of Business; the University of Waikato, New Zealand; and the University of Colorado at Boulder. Devon was also the President and Founder of a training and development firm, Bridging the Gap Consulting.
Devon holds a PhD and an MA in Organizational Communication from the University of Colorado and a BA in Conflict Studies from Earlham College. Devon lives in Boulder, Colorado, with his wife, Amanda, and their two children. When not working, Devon can be found with his family travelling, and often in the mountains, skiing, hiking, climbing, and mountain biking, and at the ocean learning to surf.
Paula Butte is a Principal Consultant at Linkage. She is an exceptional executive coach and consultant with an impressive record of enabling leaders to focus behavior, solve seemingly intractable challenges and achieve outstanding business results.
Drawing on extensive experience internationally, Paula has worked with board members and leaders at all levels in a wide variety of industries, including manufacturing, finance, oil, pharmaceuticals, engineering and construction with clients located throughout Europe, Asia, and North America. Paula has coached graduates of some of the world’s premier executive education programs, including CFOs participating in Stanford University’s advanced programs. She has also collaborated with leaders to address leadership team effectiveness and performance issues, devise and deploy innovative business solutions, and build behavioral science-informed sustainable management systems. Paula is widely recognized for her expertise in developing leader coaching skills and has accredited scores of internal coaches in a wide range of client organizations.
Most recently, Paula has led organizational change management practices as a partner in a prominent consulting firm. In that role, she developed state of the art decision and behavioral sciences-based methodologies for deployment in major economic sectors, working with leaders at prominent brands throughout Europe, Asia and North America. Paula also has deep experience in performance change leadership and operational excellence. In this practice, she helps clients leverage a unique, proprietary applied behavioral and decision science tool set to deliver mindset and behavior change required for sustainable culture transformation, value creation and process adoption/optimization.
In addition to client engagements, Paula led multiple internal initiatives that delivered significant and rapid revenue and profit gains, including establishing centerlines for the company’s performance improvement and change management offers and developing a new line of cloud-based blended learning solutions. Paula’s background also includes managing an industrial chemicals business and the North American sales force for a Fortune 100 chemical company. Paula earned an honors BS in Business Administration and an MBA, Finance from Central Michigan University.
Briana Goldman is a Senior Consultant at Linkage. She is passionate about driving a collaborative approach to consulting, working with her clients to co-create shared understanding and generate solutions in Organization Development. She is a key innovator, contributor, and strategist to Linkage’s change management and advancing women and inclusion practices.
Briana is a skilled consultant, facilitator, and coach. She is particularly proud of her work partnering with the Institute of International Education, where she has been central to redesigning the organization to build on its exceptional client service and program management to increase reliability, consulting capability and reach. She created an innovative design for Avanade’s Leadership Program for Women to drive culture change at all levels of the organization. In addition, Briana is leading the development of Linkage’s work on sponsorship; she believes that the greatest opportunity organizations have to promote women and minorities is through an organization-wide commitment to driving executive sponsorship.
Prior to joining Linkage, Briana pursued a mission-driven career path in the world of Jewish non-profits. She led a team of warm-hearted development professionals as the Associate Director of Advancement at Brandeis Hillel Day School. In her role as a Leadership Development Associate at the Jewish Community Federation in San Francisco, she partnered with the board to support an organization restructure and evolve leadership development efforts.
Briana has a master’s degree in Industrial/Organizational Psychology and Counseling from Golden Gate University, and a bachelor’s degree in Political Science from California State University, Chico. When you meet Briana, ask her what she’s reading at the moment, or where she took her last hike.
Managing Partner, Chief Marketing Officer & Principal Consultant, Linkage South America
Ruben Gross, MBA, is Managing Partner, Chief Marketing Officer, and Principal Consultant of Linkage South America. A seasoned professional with 30+ years’ experience in the financial and banking industries, he has extensive firsthand experience managing business and leading teams of all sizes both directly and through matrix organizations.
Prior to joining Linkage, Ruben held several strategic positions, including a number of leadership roles at Citibank including Consumer Bank Business Head in Central America, South America Credit Card Head, and Sales & Distribution Head for all Consumer Banking Products, among other relevant positions in the region. While at Citibank, he notably managed American Express’s credit card business, first for Argentina and then later for Latin America.
Ruben holds a degree in economic sciences from Universidad de Buenos Aires and an MBA from the University of Miami, with an international business focus.
President & CEO, Linkage South America
Silvia Haskler is the President and CEO of Linkage South America. With more than 25 years of experience in corporate training and consulting, she enables individual, team, and organizational growth through strategic leadership, effective negotiations, coaching and mentoring, and conflict management.
Silvia is a recognized writer and communicator with a multidisciplinary background, international experience, and strong language skills. In addition to her work at Linkage, where she supports clients including American Express, Eli Lilly, Exxon, and John Deere, she is also a professor and speaker at seminars and renowned universities, including Universidad de Buenos Aires, Universidad de Tres de Febrero, Hospital Borda, and Centro de Salud Mental No 3.
She holds a degree in psychology from Universidad de Buenos Aires and has completed multiple graduate and postgraduate courses, including a postgraduate program on coaching at the Ontological Design Institute.
Bernardus Holtrop is a Principal Consultant at Linkage. He is an expert group facilitator and executive coach who works with organizations both large and small, including many Fortune 100 companies. Bernardus designs and steers leadership development journeys that improve work relationships, cultivate organizational transformation, and deliver bottom-line results. Within his leadership work, he is passionate about two areas: emotional intelligence, working with leaders to deeply connect to themselves and others, and team effectiveness, fostering trust and (re)building relationships to create results. A global citizen with residences in the Netherlands and the United States, he translates leadership across cultures effortlessly.
Prior to joining Linkage, Bernardus was a strategy and organizational consultant and learning program manager at McKinsey & Company. He developed and ran a program that helped define ideal client service and teamwork, and then devised solutions that helped achieve goals in this focus area. He also managed and redesigned a program implemented to help senior partners become trusted counselors to their clients, as well as inspiring leaders to their teams. Bernardus was also the Chief Learning Officer at Mobius Executive Leadership, a US-based consultancy that is a spin-off of the Harvard Negotiation Project.
Bernardus earned an MS in electrical engineering from the University of Twente and an MBA in general management from the Rotterdam School of Management. He is also a certified transformational coach who helps individuals create breakthroughs in their professional and personal lives.
Susie Kelleher is a Principal Consultant and Executive Coach at Linkage. Susie has close to 25 years of experience with a unique and diverse background. She has been a healthcare provider, a sales consultant, a leader of people and a coach and consultant to organizations, teams, individuals and groups. She brings tremendous passion to the work of collaborating with organizations to achieve their long-term vision, with a special focus on creating a healthy and thriving culture. This requires a deep understanding of the complexity of change, teams and the interpersonal skill required to reach the pinnacle of success.
Susie has expertise in organizational change management, individual behavior change, culture transformation, leadership development and continuous improvement. She has a passion for driving organizational change by applying systems thinking, focusing on employee wellness and applying continuous improvement concepts throughout.
Prior to joining Linkage, Susie worked for Sanofi Pharmaceuticals in a variety of roles across multiple business areas, including Sales Leadership and Change Management. Most recently she led a behavior change initiative inside the organization where her work was considered transformative to the organization. Her work included identifying inefficiencies and collaborating with teams to create new and better ways of working. She coached multiple teams to achieve extraordinary goals and move through the phases of teaming at an accelerated pace. She designed and led many leadership and change workshops throughout the organization and coached individuals at every level of the organization, including C-suite executives.
Her years as a Physical Therapist prior to joining Sanofi taught her the importance of systems thinking in solving complex problems; and that behavior change is often the most important lever in reaching goals.
Susie holds a Master of Physical Therapy from the Mayo Clinic and a Bachelor of Science in Economics. She is an International Coach Federation Certified Coach, a Certified Behavior Change Specialist and a Lean Six Sigma Green Belt. She is a Prosci Change Practitioner, and holds a Certification in Organization Development and Collaborative Consulting.
Dr. Lizzette Lima is a Principal Consultant at Linkage. She is a seasoned talent management professional and executive coach with over 20 years of experience implementing enterprise-wide talent management solutions, including designing and facilitating leadership development and succession planning programs, implementing assessment platforms to inform selection and development decisions, and coaching and developing leaders to drive organizational impact and growth. She views herself as a true thought partner and utilizes a goal-oriented, participative approach to help her clients take action toward the realization of their vision and goals.
Lizzette works with clients and organizations who seek true business partners to help solve their talent challenges, achieve their long-term strategic objectives, and deliver measurable business results through focused talent interventions. She is an experienced executive coach, helping leaders achieve performance targets, deliver on strategic objectives, and optimize their impact on the bottom line for their respective organizations. Areas of expertise include, job analysis and competency modeling, selection/pre-employment assessment development, validation, and implementation, executive coaching, leadership development, and program evaluation.
Prior to her role at Linkage, she was a Managing Consultant in Talent Management for four years with Right Management, a global talent management consulting firm specializing in leadership development, assessment, executive coaching and career development. While in this role, she was responsible for designing and implementing leadership development, succession planning, and high-potential programs, coaching and providing developmental support to over 100 leaders, and measuring and demonstrating program impact.
Lizzette spent two years with PDRI, a consulting firm, where she consulted with federal agencies to implement enterprise-wide competency and leadership assessment programs. She also spent seven years with Development Dimensions International, a global talent management consulting firm, where she managed large-scale talent management program implementations and assessed and coached more than 200 leaders.
Lizzette holds a Ph.D. from the University of South Florida in industrial/organizational psychology. She currently resides in Los Angeles, California.
Lizzette has worked with a variety of clients, such as: Jet Propulsion Laboratory, RAND, So Cal Edison, Adobe, Honeywell, Exelon, Smith-Barney, American Express, Celgard, , Bow Valley College, Actelion, Gate Gourmet, Signature Flight Support, Allianz, CapGemini, IBM, Avon, British Petroleum, Blue Cross Blue Shield, CSX, Lockheed Martin, Marriott, Pepsi Bottling Group, ThedaCare Health, Splunk, Suncor, PDC Energy, McDermott, Munich Re, and Sanofi-Aventis.
CEO, Linkage India
Romi Malhotra is CEO of Linkage India. With more than 30 years’ experience spanning multiple industries, he specializes in strategy, leadership development, communication, and change; and, has spoken extensively at seminars and forums in India, Australia, Singapore, Japan, the United States, Finland, and the United Kingdom.
Prior to joining Linkage, Romi built his vast experience as a business leader and seasoned executive. He was previously Managing Director and General Manager of Dell International Services India where he was responsible for all aspects of running the company and charting Dell’s progress in implementing its services strategy from India.
Prior to Dell, Romi served as the CEO and Managing Director of Scope International, a wholly owned subsidiary of Standard Chartered Bank, UK. Before then, he was CEO of the GE Capital Integrated Business Solutions, GE Capital’s foray into the KPO business to include analytics, actuarial, e-learning, software development, and legal offshoring.
His broad hands-on experience as a business leader, paired with his consulting and coaching experience, give him deep personal knowledge that enables him to coach and train senior leaders with practical insights that lead to accelerated business results.
Director, Purposeful Leadership Solutions
Rachael Marangu is Senior Director of Linkage’s Global Programs and oversees the creation of Linkage’s Global Institute for Leadership Development®. Working alongside practitioners, faculty, and outside partners to design, develop, and deliver Linkage’s signature leadership event, Rachael strives to inspire leaders to commit to purposeful living, professionally and personally.
Rachael has a significant background in the financial services industry, most recently with Fidelity Investments, where she served as a Director in their enterprise relationship management group and supported the retention and growth of Fidelity’s most strategic institutional clients. She also served on the development committee of Fidelity’s Women’s Networking Group, which served as her gateway into leadership development.
Her career began at Lincoln Financial Group, where through Lincoln’s Professional Development Program she was afforded a rare opportunity to progress through five distinct roles, across four states, in seven years. Lincoln’s leadership development program was the adventure that set the course of her career and inspired her curiosity as to how leaders are molded for maximum success.
Rachael holds a BA in economics from Northwestern University and graduated from the Wharton Program for the Working Professional (WPWP).
Managing Director, Linkage Greece
Artemios Miropoulos is Managing Director of Linkage Greece. In this role, he applies his extensive business background to coaching executives at global organizations, including Astir Hotels, Johnson & Johnson, Mercedes Benz, Motorola, Roche, Valencia, and Vodafone, among others.
Prior to joining Linkage, Artemios was Partner at Response International, a human resources consultancy. In this role, he led the business consulting division, HR and training teams, and the company’s European expansion, establishing HR development offices in Romania, Serbia, and Bulgaria.
Prior to Response International, Artemios established local offices for Stanton Chase Executive Search operations, supporting the formation of local teams of consultants and business development. While there, he participated in select assignments including senior leaders’ selection, change culture initiatives, and organization and human resource development.
Artemios holds a BS in mechanical engineering from the Institute of Technology, Athens; a diploma in marketing from the Chartered Institute of Marketing, London; and an MS in HR and performance management from the University of Leicester. He initiated the foundation of the Hellenic Association for Customer Service and also leads AmCham’s Leadership Committee.
President, Linkage Korea
Soomo Moon, PhD, MBA, is President of Linkage Korea. He helps clients to cultivate and expand their global awareness via professional development workshops, training programs, and consulting services, with a particular emphasis in transforming organizational culture, organizational communication, leadership development, action learning, performance management, and intercultural communication.
Prior to joining Linkage, Soomo was the HRD/HRM and organization development expert at Samsung, Korea Management Association, and Applied Materials. He has also owned his own leadership development and HR consulting firm and taught leadership development at Yonsei University, Hanyang University, and Kyung Hee University.
Soomo holds a BA and an MBA from Sogang University in Korea and also has an MA and PhD in human and organizational transformation from the California Institute of Integral Studies.
President, Linkage Greece
Dimitris Papanikitopoulos is President of Linkage Greece. He is a seasoned executive coach and consultant with more than 25 years’ experience supporting Greek senior leaders across a variety of business sectors through career planning, leadership development, and behavioral change. He is an experienced speaker, having spoken at and coordinated more than 30 conferences and has, himself, logged more than 1,500 days of training.
At Linkage, Dimitris' clients include Athenian Brewery, Coca-Cola, Energizer, HSBC, Johnson & Johnson, Mercedes Benz, Pfizer, Philip Morris, Toyota, and others. He is certified in numerous leadership and team-assessment tools, including Linkage’s Leadership Assessment Instrument™.
In addition to his current role at Linkage, Dimitris has been a member of the Association of Chief Executive Officers (Ε.Α.Σ.Ε.) for the last 10 years and also serves as Secretary General on the Board of Directors of the Greek Institute of Sales (Ι.Π.Ε.), as well as an Honorable Member on the Board of the Greek Institute of Customer Service (Ε.Ι.Ε.Π.).
A graduate of the University of Piraeus, Greece, and the London School of Economics, UK, he is a faculty member and facilitator at Linkage’s Global Institute for Leadership Development® (GILD).
Managing Partner, Linkage Australia
Colin Pitt, MBA, is Managing Partner of Linkage Australia and New Zealand. An experienced strategist, a thought-provoking facilitator, and a seasoned executive coach for leaders and teams, he specializes in leading C-suite and senior managers through leadership strategy and development, change and transition, executive team effectiveness, human resources practice, and process innovation to improve business performance.
With Linkage, Colin's strategic, but pragmatic, approach to leadership reinvention has supported leading global companies, including Australian Hearing, Aviva Group, Brady Corporation, Oz Mineral, and Samsung, to name a few.
Prior to joining Linkage, Colin held numerous senior executive positions, including General Manager of the Corporate Performance Center, Group Executive Human Resource within St. George Bank, and General Manager of Leadership, Learning, and Talent within Westpac Banking Corporation. His past experience spans a variety of industries, including financial services and banking, manufacturing, agribusiness, government, and research management.
Colin holds an MBA from the University of New England and a doctorate of business leadership from Charles Sturt University and the Australian Graduate School of Leadership (AGSL). He holds qualifications in chemistry and industrial administration and, in addition to his work at Linkage, is a Senior Fellow-Doctoral Examiner for AGSL as well as a qualified practitioner in a variety of psychometric instruments and diagnostic assessments.
Director, Advancing Women Leaders & Inclusive Leadership Solutions
Kerry Brady Seitz is the Director of Linkage’s Women in Leadership Institute™, where she oversees the design, development and execution of this global signature program for high-performing women leaders. She brings her passion for cultivating change, driving career growth and empowering women to her role.
Prior to joining Linkage, Kerry founded her own career coaching practice where she focused on partnering with mid- to senior-level executives to clarify and achieve their professional aspirations. During this time, she also developed and facilitated professional development workshops for local audiences on a variety of topics, including interviewing, career development, strategic networking and goal setting. Previously, she was an Adjunct Faculty member at UMass Lowell, where she taught an undergraduate course, Child Maltreatment, to aspiring law enforcement and social work students.
Kerry spent four years leading a Boston-based coalition targeted at addressing the domestic trafficking of children. In this role, Kerry served on a national board, collaborating with programs to establish state and national policies and best practices focused at eradicating child trafficking. Kerry was a research associate on a longitudinal study about family violence at the Wellesley Centers for Women. She also provided counseling services and in-home clinical support to families in crisis in the greater Boston area.
Kerry earned a Bachelor’s degree in Psychology & Human Development and a Master’s degree in Counseling Psychology from Boston College. She also received her Life and Career Coaching certification from the Life Purpose Institute.
President, Linkage Germany
Ömer Tigrel is an MBA Civil Engineer and President of Linkage Germany. He currently resides in Frankfurt, Germany. Tigrel began his career at Dresdner Bank AG in Germany and has over 30 years of experience reorganizing and restructuring corporations in several different sectors including: finance, banking, management consultancy and marketing and sales.
Prior to joining Linkage, Tigrel ran his own marketing consultancy firm in Germany. He also served as the CEO of AY GmbH, a wholly-owned subsidiary of E-Plus Telecommunications Germany (now o2). Tigrel was the Vice President responsible for corporate marketing and loans for Yapi Kredi Bank (a joint venture between Koç Group and UniCredit Group) and was the country manager of Deniz Bank Wien AG (SyberBank) in Germany. Most recently, Tigrel was CEO at Lemon Time Media GmbH, a marketing and media consultancy company based in Frankfurt.
Tigrel coaches employees and colleagues on the importance of teamwork for working effectively in order to run a successful business. He has extensive experience in training staff in the areas of project development, behavior in corporate business, MIS, corporate loans, marketing and customer relationships. His former clients and network are based mainly in Germany, Austria, Turkey and the UK.
His experience in various sectors as a business manager and team leader, paired with his background in consulting, makes Tigrel an exceptional candidate to demonstrate leadership skills and complement the business results of Linkage Germany.
Tigrel is an art lover, professional photographer and painter. Currently, he and his wife run an art gallery in Oberursel, near Frankfurt.
Dr. David Vaughn is a Principal Consultant at Linkage. His recent work has focused on helping clients navigate matrix management, deploy a coaching culture, build an internal consulting discipline, and develop senior leadership teams. David has in-depth experience facilitating these initiatives in the healthcare, insurance, financial services, consumer products, and light manufacturing sectors.
David uses his extensive coaching experience to help all of his clients, including C-level executives, bring out the best in themselves regardless of the context or business climate. He brings experience from prior general management positions and an acute organizational development mindset to his client engagements.
Prior to joining Linkage, David worked for Anheuser-Busch. As a Regional Director, he was responsible for the Wholesale Operations in seven Midwest and Southern markets. He was also a Director of Business Development and Division Vice President for the Anheuser-Busch subsidiary, Campbell Taggart. Both roles helped prepare him for his assignment to lead their internal consulting efforts, where he focused on business management consulting, operations analysis, sales service strategy development, route distribution planning, computer-based routing, information systems consulting, and hands-on leadership coaching at all levels of independent distributorships, from small to large.
David has also worked as an independent consultant on large-scale global organizational interventions in Asia, Africa, and South America. His work included developing and coaching the executive directors and their leadership teams and boards in how to effectively take on the identity of the organization and manage it as a single-minded group in the deployment of policy, strategy, and solutions to emerging opportunities.
David earned a BS in Industrial Engineering from Missouri University, an MA in Human Resource Management from Washington University in St. Louis, an MBA from McNeese State University, and a PhD in Public Policy and Administration from St. Louis University. He also received a Certificate in Theology from Concordia Seminary in St. Louis.
Madelyn Yucht is a Principal Consultant at Linkage. Madelyn is a businesswoman, entrepreneur, consultant, and academic with over 20 years of experience working with leaders and leadership teams to improve performance and achieve strategic objectives, domestically and internationally, in the public, private, and nonprofit sectors.
Madelyn is a master executive coach and facilitator whose experience working with teams has helped organizations overcome silos, build bridges, and create a vision. She helps senior executive teams assess how they interact with one another and how they interact with the larger organization to optimize performance and produce better business results. She also works with cascading operations teams and global teams to ensure that they are aligned and able to support one another.
Madelyn’s work encompasses the full spectrum of industries with particular focus in energy, healthcare, technology, transportation, and consumer organizations. She helps her clients achieve company-wide culture change by leveraging critical business functions, such as customer satisfaction and safety, among others.
Madelyn earned a BA from The College of New Jersey and an MS from Harvard University’s Kennedy School of Government with joint studies at the Harvard Business School. Upon completion of her degree, she remained at Harvard Business School to manage a research project analyzing the performance of over 10,000 companies worldwide to identify the key determining factors to be a world-class performer in the 21st century global economy. She also studied International Relations at Coventry University in England.
Partner/Owner, William Bridges & Associates
Susan Bridges is Presidents of William Bridges Associates, a renowned provider of transition and change-management training. Linkage partners with William Bridges Associates on the Leading Organizational Transition: Train-the-Trainer Program, a unique program based on William Bridges' Three-Phase Transition Model and developed by William Bridges Associates.
Susan consults with executives who must lead change and transition in their organizations and who want to implement organizational strategy successfully. She has provided leadership consulting and executive development services for more than 20 years and partners with executives, professionals, and entrepreneurs as they manage and cope with major business and professional changes. She has served as a Drucker Foundation Mentor and also as Chair of the Mentoring Committee of the Institute of Management Consultants where she piloted a national mentoring and professional development program for management consultants.
Prior to launching her previous firm, Mitchell Consulting Group, Susan held senior management positions with several international consulting firms where she provided leadership and guidance through start-up, turnaround, and growth periods. Her clients have included a broad range of industries in the public, private, and nonprofit sectors.
Susan holds a BA degree in speech and an MA in communications from the University of Colorado.
Linkage partners with ExperiencePoint to integrate the award-winning Design Thinker: Experience Innovation and ExperienceChange simulations into Linkage's programs. ExperiencePoint helps individuals and their organizations to achieve extraordinary results through deliberate practice—designing and delivering powerful simulations focused on business theory, techniques, and tools.
Linkage offers a Driving Innovation workshop in partnership with Clayton Christensen, published author and cofounder of the consulting firm Innosight. Innosight is a strategy and innovation consulting firm that helps clients achieve repeatable growth through innovation. The leading authority on disruptive innovation, Innosight collaborates with companies to devise growth strategies, develop innovation capabilities and leadership, and create new products and services that improve people’s lives.
Innosight is based in Lexington, Massachusetts, with offices in Singapore and India.
Author, Innovation Expert, President & CEO, 24/7 Innovation
Stephen Shapiro partners with Linkage to deliver his proven innovation methodology to clients worldwide through hands-on leadership training programs including Creating An Innovation-Capable Organization. He is one of the foremost authorities on innovation culture, collaboration, and open innovation.
In the past 20 years, Stephen has delivered his message to hundreds of thousands of people in 40+ countries, led a 20,000-person process and innovation practice at Accenture, and driven more than 50,000 people around the globe to create high-performing innovation teams via his Personality Poker system.
Stephen is a highly published author with titles including 24/7 Innovation and Little Book of BIG Innovation Ideas. His latest book, Best Practices Are Stupid: 40 Ways to Out-Innovate the Competition, has been featured on ABC News, CBS Interactive’s BNET, Southwest Airline’s Spirit magazine, Investor’s Business Daily, and more. It was also selected as the best innovation and creativity book of 2011 by 800-CEO-READ.
Stephen's work has been featured in Newsweek, Entrepreneur, O, The Oprah Magazine, the Wall Street Journal, and The New York Times.
Linkage proudly offers its flagship Organization Development Certificate Program in cooperation with Chicago’s DePaul University. DePaul continues its long-standing dedication to teaching, research and public service. All curricula emphasize skills and attitudes that educate students to be lifelong, independent learners. DePaul provides diversity in curricular offerings, personal advisement, student services, and extracurricular activities to serve students who vary in age, ability, experience, and career interests.