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Career Opportunities

We’re looking for new team members who have experience in leadership, operation and organization development, coaching, consulting, and more. Our entrepreneurial environment puts a priority on appreciating team members for their specific skills and encourages everyone on the team to take an active role in their own future. We offer a versatile and flexible work environment with virtual offices located throughout the US.

Beyond a supportive and diverse environment, our team members receive numerous benefits, including:

  • Competitive compensation
  • Harvard Pilgrim Health Care health insurance
  • Generous paid time off
  • 401(k) plan
  • “Dress for the day” policy, casual work environment
  • Group term life insurance and voluntary supplemental life insurance
  • Short-term and long-term disability insurance
  • Professional development and organized volunteer and charitable giving opportunities

 

We continue to review resumes for future opportunity for the following positions:

Linkage is an Equal Opportunity Employer and is committed to a diverse workforce.

 

Instructional Designer

Location: Burlington, MA

Linkage is currently seeking an experienced contract Instructional Designer to join our Burlington team. This contract Instructional Designer will conceptualize and build instructor-led and virtual leadership development programs for Director-, VP-, and Senior-level audiences.

Responsibilities

  • Design new, highly interactive facilitated and virtual programs, including:
    • Detailed designs and outlines
    • Participant guide, exercises, and handouts
    • Facilitator guides
    • Slides
  • Revise existing instructor-led and virtual programs with updated content, exercises, and statistics
  • Manage assigned projects within established deadlines (in accordance with key stakeholders)
  • Maintain communication with stakeholders throughout iterative review cycles; manage changes and expectations to meet deadlines
  • Work strategically and/or tactically, depending on scope and number of projects
  • Facilitation of existing and custom public and client programs (possible)
  • Design blended learning solutions using a variety of delivery methods

Competencies/Experience

  • Strong background in design and development of “soft skills”—leadership development experience preferred
  • Minimum of 5 years of instructional design experience; strong knowledge of adult learning principals
  • Experience designing face-to-face, mobile, and virtual learning platforms; familiarity with video, video design, and development of video learning elements; up-to-date with current pertinent apps
  • Excellent written, verbal, and group communication skills
  • Resourceful, able to navigate the organization and identify where/how information can be located 
  • Fast learner and creative problem solver
  • Detail and deadline oriented; able to complete tasks in accordance with a defined schedule; highly project-management focused
  • Experience working in a fast-paced environment with remote employees in the field
  • Ability to work effectively as a team member and forge solid relationships
  • Proficiency with MS Office Products
  • Qualified candidates will also be able to present strong samples as part of the interview process
  • Bachelor’s required, Master’s preferred 

 

Operations Coordinator

Location: Burlington, MA
Position reports to the Manager of Operations

Responsibilities

  • Update & maintain the Salesforce, Eventlink, and Professional Services Automation (PSA) systems for role-related activities
  • Quality assurance on all client-facing materials that are created via the Operations Function area (Global Programs & Professional Services)
  • Management of vendor relationships (UPS, Goodway, Axiom, etc.)
  • Controlling quality of internal & external client experience
  • Assist PMs with project evaluations and assessment of results
  • Support the Assessments group in launching, monitoring, printing, & binding reports for PROS and Global Programs
  • Support the PM team with assistance in shipping client specific materials (as needed)
  • Provide timely and accurate information to all Linkage clients (within 24 hours if possible, max 48)
  • Must be able to lift at least 15 lbs
  • Adhoc support of Institute Program Management

All candidates will be required to learn all aspects of the Operations Coordinator position. While they may be directed to spend the majority of their daily activity under one of the following sub-groups they will be trained on all areas listed below:

Office Management support:

  • Maintain inventory & ordering of the office supplies
  • Maintaining the office space
  • Coverage for the main phone line/switchboard
  • Maintaining our incoming/outgoing mai (USPS)
  • Set up the workspace for onboarding new employees
  • Support OM/HR offboarding employees
  • Filing support (legal files)
  • Support for client meetings; food ordering/set up space

Client Services support:

  • Manage Customer Service communication channels (email, phone, & fax lines), including timely follow-up with all inquiries within 24-48 hours
  • Manage all client Registrations both online through our website and sales-assisted
  • Update and maintain our Bridges Certified Trainers website
  • Create, manage, and provide stakeholders accurate registration reports
  • Create product specific promotional codes and set-up within Eventlink system
  • Assist Sales team with customized invoicing, paid receipt creation, refund processing, and partial payment processing

Project Management support:

  • Work with team on the management and approval of project resource allocation (alongside Project Manager)
  • Manage all travel & transportation booking via our Axiom system and others for consultant travel
  • Managing & updating the master schedule of all consultant calendars  

Competencies/Experience

  • Microsoft Office required
  • Customer Relationship Management (CRM) system experience & event management system experience preferred
  • Time Management skills and self-directed individual
  • Organized & Detail-Oriented
  • Ability to be flexible and agile
  • Ability to handle competing priorities & work in a fast-paced environment
  • Strong communication skills & customer focused
  • Bachelor’s Degree Preferred
  • Positive, enthusiastic team player with “can do” attitude and willingness to do whatever it takes to get the job done right 

 


Principal Consultant

Locations: Burlington, MA
Position reports to the EVP, Consulting Group

The Principal Consultant role is responsible for helping to identify new business opportunities and assessing, developing and delivering client solutions that meet or exceed customer expectations.

Responsibilities

  • Pursue business development opportunities; partner with senior sales managers to generate, advance, and close sales opportunities and grow assigned accounts
  • Build and maintain strong client relationships
  • Identify, develop, and deliver leadership and organizational development solutions
  • Deliver facilitated workshops and other development solutions to client organizations
  • Manage multiple, large-scale and complex client projects simultaneously
  • Pursue opportunities to build and strengthen the Linkage brand
  • Participate in product development initiatives to advance Linkage’s program offerings

Competencies/Experience

  • Significant leadership and organization development expertise
  • Proven facilitation and presentation skills to all levels of leadership
  • Strong consultative selling/business development skills
  • Program design experience, especially customized programs
  • Executive coaching
  • Ability to build and maintain client relationships, especially with senior executives and HR
  • Product development expertise helpful
  • High energy with ability to work independently
  • Ability to adapt and adjust to high-pressure client demands
  • Ability to change focus quickly and easily
  • Strong business acumen
  • BA required, MBA helpful
  • Minimum of 12+ years of experience
  • Travel: 50-60%

 

Project Manager

Location: Burlington, MA
Position reports to the Manager of Operations

Responsibilities

  • Planning and implementation of the project
  • Update & maintain the Professional Services Automation (PSA) system for all projects; including all client documentation
  • Clear understanding of project scope, resource requirements, goals and deliverables
  • Define project tasks and develop project plans & timelines (attach all documentation to project in PSA)
  • Point of coordination between project partners/stakeholders by identifying roles & responsibilities of the project team in collaboration with the Director of Strategic Accounts (DSA)
  • Ensure that project deliverables are on-time, within budget and at the required quality level
  • Approve all budgeted project expenses
  • Work with team on the management of project resource allocation (alongside Operations Coordinators)
  • Track project deliverables using appropriate tools
  • Provide direction and support to project team
  • Quality assurance on all client materials
  • Monitor and report on progress of the project to all stakeholders
  • Present reports defining project progress, problems and solutions
  • Implement and manage project changes and interventions to achieve project outputs
  • Project evaluations and assessment of results
  • Managing risks and issues (deadlines for materials, shipping, customs, etc.)
  • Management of vendors (Goodway, UPS, etc.)
  • Controlling quality of client’s experience
  • Scheduling of any client meetings and/or coaching 

Competencies/Experience

  • 2-3 years of project management experience or equivalent
  • Knowledge of both theoretical and practical aspects of project management
  • Knowledge of project management techniques and tools
  • Direct work experience in project management capacity
  • Proven experience in people management
  • Proven experience in strategic planning
  • Proven experience in risk and change management
  • PMP is preferred; Bachelor’s preferred or relevant work experience
  • Salesforce experience, Professional Services Automation (PSA) a plus
  • Critical thinking and problem solving skills
  • Planning, organization, & time management
  • Decision-making
  • Communication skills
  • Influencing and leading
  • Team work
  • Negotiation & Conflict management
  • Adaptability
  • Stress tolerance

 

Interested in learning more?

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