Career Opportunities- Linkage
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Career Opportunities

 

We’re looking for new team members who have experience in leadership, operation and organization development, coaching, consulting, and more. Our entrepreneurial environment puts a priority on appreciating team members for their specific skills and encourages everyone on the team to take an active role in their own future. We offer a versatile and flexible work environment with virtual offices located throughout the US.

Beyond a supportive and diverse environment, our team members receive numerous benefits, including:

  • Competitive compensation
  • Harvard Pilgrim Health Care health insurance
  • Generous paid time off
  • 401(k) plan
  • “Dress for the day” policy, casual work environment
  • Group term life insurance and voluntary supplemental life insurance
  • Short-term and long-term disability insurance
  • Professional development and organized volunteer and charitable giving opportunities

 

We currently have the following positions available:

 

We continue to review resumes for future opportunities for the following positions:

 

Linkage is an Equal Opportunity Employer and is committed to a diverse workforce.

 

 

 

 

Business Development Consultant

Location: Burlington
Position reports to the SVP of Sales

We are currently seeking a Business Development Consultant (BDC), who will have a significant impact on the growth of our business. This is an entry-level Sales position for an individual who has a strong desire for career growth in Sales. As a creative and energetic self-starter, you will work closely with our Director of Strategic Accounts (DSA) to expand existing business and grow new business.

Linkage is a Leadership Consulting and Training company that delivers multi-faceted learning experiences to Fortune 500 companies. Our focus is on the following areas: Women in Leadership, Inclusive Leadership, Change and Transition, and, our exciting new offering, Purposeful Leadership.

 

Responsibilities

  • Develop basic account plans on target clients and prospects
  • Follow up on all Marketing Qualified Leads (MQLs) within territory of DSA
  • Track and schedule client Annual Business Reviews (ABRs)
  • Track and maintain pertinent data and information in Salesforce
  • Drive attendance to executive roundtables and thought leadership spotlights

 

Time allocation

  • Half of each day spent on secondary research, account plans and developing hypotheses, data entry in Salesforce
  • Half of each day on client/prospect outreach scheduling meetings

 

Skills & Requirements

  • Experience using Salesforce (or other CRM) as well as social tools like LinkedIn for lead generation
  • MS Office, including PowerPoint
  • Highly motivated and disciplined self-starter with excellent oral and written communication skills
  • Able to thrive in a fast-paced, self-directed entrepreneurial environment
  • Must be very comfortable on the phone and experience with outbound phone- and email-based lead generation
  • Bachelors degree and/or 1-3 years of sales experience

 

 

Operations Coordinator - Part Time

Location: Burlington
Position reports to the Manager of Operations

For more than 30 years, Linkage has provided leadership development insights, learning and strategy to organizations looking to strengthen their leaders, more effectively engage their teams, and build cultures of employee engagement that achieve and exceed organizational objectives.

Since 1988, we have worked with more than 500,000 leaders and managers from around the globe. Among our clients and partners are Fortune 1000 organizations and leaders, start-up companies, nonprofit organizations, academic institutions and everything in between. We operate offices worldwide and work with world-class coaches, consultants, and educators to deliver tailored leadership development solutions using proven models, methodologies and action learning approaches.

We pride ourselves on our team, our clients, and our focus on success.

 

Job Tasks and Responsibilities

  • Update and maintain the Salesforce, Eventlink, and Professional Services Automation (PSA) systems for role-related activities
  • Quality assurance on all client-facing materials that are created via the Operations function area (Global Programs and Professional Services)
  • Management of vendor relationships (UPS, Goodway, Axiom, etc.)
  • Controlling quality of internal and external client experiences
  • Assist Project Managers (PMs) with project evaluations and assessment of results
  • Launch, monitor, print and bind assessment reports for all Linkage programs
  • Assist PMs in shipping client specific materials and ad hoc requests (as needed)
  • Provide timely and accurate information to all Linkage clients (within 24 hours)
  • Must be able to lift at least 15 lbs       
  • Ad hoc support of Institute Program Management (as needed)

All candidates will be required to learn all aspects of the Operations Coordinator position. While they may be directed to spend the majority of their daily activity under one of the following sub-groups they will be trained on all areas listed below:

 

Office Management Support

  • Maintaining the office space
  • Coverage for the main phone line/switchboard
  • Maintaining our incoming/outgoing mail (USPS)
  • Setting up workspaces for new employees
  • Support Office Manager and HR with off-boarding employees
  • Filing support (legal files)
  • Support for client meetings (ordering food and setting up meetings spaces)
  • Support office location move

 

Client Services support

  • Manage Customer Service communication channels (email, phone and fax lines), including timely follow-up with all inquiries within 24 hours
  • Manage all client registrations both online through our website and sales-assisted
  • Update and maintain our Bridges Certified Trainers website
  • Create, manage and provide stakeholders accurate registration reports
  • Create  and set up product specific promotional codes within Eventlink system
  • Assist sales team with customized invoicing, paid receipt creation, refund processing and partial payment processing


Skills/Competencies

  • Bachelor’s Degree preferred
  • Microsoft Office required
  • Customer Relationship Management (CRM) system experience and event management system experience, Salesforce preferred
  • Timme anagement skills and self-directed individual
  • Organized and detail-oriented
  • Ability to be flexible and agile
  • Ability to handle competing priorities and work in a fast-paced environment
  • Strong communication skills and customer focused
  • Positive, enthusiastic team player with “can do” attitude and willingness to do whatever it takes to get the job done right

 

 

Project Manager

Location: Burlington
Position reports to the Manager of Operations

For more than 30 years, Linkage has provided leadership development insights, learning and strategy to organizations looking to strengthen their leaders, more effectively engage their teams, and build cultures of employee engagement that achieve and exceed organizational objectives.

Since 1988, we have worked with more than 500,000 leaders and managers from around the globe. Among our clients and partners are Fortune 1000 organizations and leaders, start-up companies, nonprofit organizations, academic institutions and everything in between. We operate offices worldwide and work with world-class coaches, consultants, and educators to deliver tailored leadership development solutions using proven models, methodologies and action learning approaches.

We pride ourselves on our team, our clients, and our focus on success.

 

Tasks and Responsibilities

  • Planning and implementation multiple projects varying in complexity, length and design
  • Update and maintain the Professional Services Automation (PSA) system for all projects; including all client documentation
  • Clear understanding of project scope, resource requirements, goals and deliverables
  • Define project tasks and develop project plans & timelines (attach all documentation to project in PSA)
  • Main point of coordination between project partners/stakeholders by identifying roles and responsibilities of the project team in collaboration with the Director of Strategic Accounts (DSA) and Consultants
  • Ensure that project deliverables are on time, within budget and at the required quality level
  • Approve all budgeted project expenses
  • Work with team on the management of project resource allocation (alongside Operations Coordinators)
  • Track project deliverables using appropriate tools
  • Provide direction and support to project team
  • Quality assurance on all client materials
  • Monitor and report on progress of the project to all stakeholders
  • Present reports defining project progress, problems and solutions
  • Implement and manage project changes and interventions to achieve project outputs
  • Compile project evaluations and assessment of results
  • Manage risks and issues (deadlines for materials, shipping, customs, etc.)
  • Maintain strong relationships with vendors (Goodway, UPS, etc.)
  • Control quality of client’s experience
  • Schedule client meetings and assist with coaching scheduling

 


Skills/Competencies

  • Bachelor’s preferred
  • 2-3 years of  project management experience or equivalent
  • Knowledge of both theoretical and practical aspects of project management
  • Knowledge of project management techniques and tools
  • Direct work experience in project management capacity
  • Salesforce experience preferred, Professional Services Automation (PSA) a plus
  • Proven experience in customer service/stakeholder management role, strategic planning, and risk and change management
  • Critical thinking and problem solving skills
  • Planning, organization and time management
  • Decision-making
  • Strong communication skills, verbal and written
  • Influencing and leading
  • Team work
  • Negotiation and conflict management
  • Adaptability
  • Stress tolerance

 

Director of Strategic Accounts

Location: TBD
Position reports to the SVP of Business Development

The Account Executive / Director of Strategic Accounts is responsible for building exceptional client relationships and developing sales within large enterprise organizations – from strategy to execution. In this role you will assist clients in connecting leadership programs with organizational strategy through the use of multiple delivery modalities. The ideal candidate will always seek to understand the client’s needs and goals and assist in crafting solutions best tailored to the need in order to create the most effective outcome. This position can be located in Connecticut, New Jersey or Northern California.

Skills/Experience

We are seeking an entrepreneurial, sales driven individual who has intense curiosity and passion for leadership. A highly motivated, self-starter who is determined to showcase their sales skills and drive client acquisition, development and retention through a strong consultative sales process.

  • Managing and building existing client relationships
  • Conducting presentations and key client meetings
  • Assisting consultants with tactical delivery and organizational support
  • Collecting customer and market feedback and tracking competitive offerings
  • Driving both individual and regional team sales results
  • Working collaboratively with consultants, fellow SAMs, Account Execs and business leaders to formulate client solutions
  • BA/BS or equivalent work experience
  • 7+ Year track record of successful consultative sales
  • Strong preference for those candidates with experience of selling Leadership and/or Consulting Services

 

 

Principal Consultant

Locations: Burlington, MA
Position reports to the EVP, Consulting Group

The Principal Consultant role is responsible for helping to identify new business opportunities and assessing, developing and delivering client solutions that meet or exceed customer expectations.

 

Responsibilities

  • Pursue business development opportunities; partner with senior sales managers to generate, advance, and close sales opportunities and grow assigned accounts
  • Build and maintain strong client relationships
  • Identify, develop, and deliver leadership and organizational development solutions
  • Deliver facilitated workshops and other development solutions to client organizations
  • Manage multiple, large-scale and complex client projects simultaneously
  • Pursue opportunities to build and strengthen the Linkage brand
  • Participate in product development initiatives to advance Linkage’s program offerings

 

Competencies/Experience

  • Significant leadership and organization development expertise
  • Proven facilitation and presentation skills to all levels of leadership
  • Strong consultative selling/business development skills
  • Program design experience, especially customized programs
  • Executive coaching
  • Ability to build and maintain client relationships, especially with senior executives and HR
  • Product development expertise helpful
  • High energy with ability to work independently
  • Ability to adapt and adjust to high-pressure client demands
  • Ability to change focus quickly and easily
  • Strong business acumen
  • BA required, MBA helpful
  • Minimum of 12+ years of experience
  • Travel: 50-60%

Interested in learning more?

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